Customer Testimonials

Great experience with Renee & Bill . Love my new car and they made the whole process very painless!

OMG! Working with this nice young gentleman was a please! Very knowledgeable, very patient, very respectful, friendly and caring! Does straight forward honest business. I believe Cadillac of Beverly Hills has an asset! And his name is Reneh B.

It was amazing, the salesman was nice and threw in two shirts and two hats, all around amazing experience and I would buy from there again, 10/10

Amazing arrived and attention to detail. Took is time and explained everying. Truly a memorable experience

Mehdi at cadillac BH was very helpful made the whole process seamless and less transactional straightforward i loved my experience at this dealership! If you want a Cadillac Ask For Mehdi!

It was a very nice experience and they had 2! Cadilac celestiq's employees were very nice and helpfull

Reneh B here at Cadillac Beverly Hills took very great care of me! Had everything ready upon my arrival! Stacie helped finalize everything and I was in and out less than an hour! Professional, sharp, and excellent! Thank you Reneh B and Cadillac Beverly Hills

It was an awesome experience. I was about a month out from leasing a Cadillac Escalade and Medhi was very helpful through the process until I was ready to secure the lease.

We recently purchased from Cadillac of Beverly Hills. We are from outside the area so we drove a round-trip of over 8 hours for the purchase. If you don’t want to read a long review, here’s the summary: I would’ve given this review three stars because of the first part of our experience, but I am giving it five stars, solely because of the second person we dealt with, and I want to make sure he is recognized for it. Our honest feedback on our experience is divided into two parts: the first part, the pre-sale part, was ... Read More

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Google - Jul 22, 2026

We recently purchased from Cadillac of Beverly Hills. We are from outside the area so we drove a round-trip of over 8 hours for the purchase. If you don’t want to read a long review, here’s the summary: I would’ve given this review three stars because of the first part of our experience, but I am giving it five stars, solely because of the second person we dealt with, and I want to make sure he is recognized for it. Our honest feedback on our experience is divided into two parts: the first part, the pre-sale part, was definitely rocky. After looking at some of the Google reviews, we had a similar experience with communication and feeling like we weren’t getting straight answers. We originally started working with a salesperson named “Sammy“ who was texting my husband about the vehicle we were interested in. At some point, my husband indicated that he was a serious buyer and wanted to know the best price they could offer. Despite going back-and-forth with Sammy on many many texts for over 2 weeks, it was extremely difficult to get the sales price pinned down. We got one number, and then Sammy changed it. We indicated we wanted to know their best price because we were shopping around, and Sammy was not willing to give that information, instead insisting my husband let him know what he was willing to pay. This experience was not like what we had at other dealerships, who gave us their best price without a lot of going around or sales maneuvering. Once we finally agreed on a price and got all the details worked out, it was a little difficult to get in touch with the finance manager, which also caused us some worries. To be fair, the price that they finally gave us ended up being great,, and we were very pleased. It was just such a painful process getting there, and Sammy wasn’t the easiest to deal with. However, once we actually got to the dealership on the day of delivery, our experience went from a 5 to 10 and that is because of KEVIN KANIFATI. The second part our experience was actually great! Kevin was super patient, answered all of our questions, treated us with respect, and was fantastic to work with. He made sure to go over all the features of the vehicle we were purchasing and was just a really nice guy. I would definitely say he may the 8 hr drive worth it! So I guess in the end, my advice on this would be if you’re going to do business with this dealership, ask for KEVIN right off the bat and save yourself unnecessary irritation. Lol, THANKS KEVIN 👏🏻 I share this feedback as a fellow business owner, and if the business reads their reviews, they should take note of ways that they could improve the experience for others.

Mehdi in particular was great to do business with! He was a great communicator and made me feel like I was buying the best car on the market and getting the best deal. Will buy from him again!

Leased an Optiq and the experience was excellent and extremely smooth. I worked with Kevin and Maissan for sales and Amir and Ivan in finance. Everyone was easy to work with and no one was pushy (very rare at a car dealership). They also gave me the best deal and I searched all the dealers within a 100 mile radius. Justin also helped me with my lease return of my previous car. I would recommend them and Cadillac of Beverly Hills to anyone in the future. Thanks again!

HIGHLY RECOMMEND Cadillac of Beverly Hills ! I’ve leased many cars and have never had such a flawless, professional and friendly experience. David mastered the deal process along with Maissam, Mehdi and Amir Reza were amazing. I felt like I got the perfect car, deal and made friends at the same time. Save yourself the time of shopping anywhere else and go there. A true personal experience.

Renee & Fay were amazing!!! Gave the me best deal on the Optiq, and helped me finish everything in 1 hour! This is the best dealership!

Absolutely fantastic experience with Fay and David. The salespeople are friendly, kind, and eager to help. One of the best dealership experiences I’ve had — highly recommend!!

Thank you Fay and David!!

Fay and David were excellent!!

Literally just got home with my new baby. A slick emerald green XT4....they worked with me and was very patient. Kevin K was extremely easy to work with and answered all of my questions and concerns. If are looking I suggest you go there. Don't let the zip code scare you. They were better than other places..

Purchased my dream car.. a 2026 CT5V BLACKWING yesterday. Kevin Kanifati and Stacie Meas made my experience fast and efficient. Highly recommend them to anyone looking to buy a new Cadillac. Very friendly and welcoming as well.

Very nice experience. Very nice workers. What else can I say, not your typical average dealership. They will take care of you. Renneh and Stacy were on point, and will help anyone get the best car for you at the best price!

We purchased a 2025 Hummer from Cadillac of Beverly Hills, and the entire experience was outstanding. Their pricing was great and transparent with no bidding games or pressure to purchase unnecessary add-ons. Ivan and the finance manager provided exceptional, professional, and respectful service from start to finish. They made the process smooth and stress-free. We highly recommend Cadillac of Beverly Hills to anyone looking for an honest and enjoyable car-buying experience.

If you're looking for a Cadillac at this dealership, I highly recommend going with Robert. I was looking for an Escalade IQ sport and he sent me great options. He also sent me a very detailed report on what I could get for my trade in. He wasn't pushy at all and he periodically checked in with me without any pressure. He's very professional and considerate of whatever your situation might be. You won't be disappointed in his customer service, he really will look out for you.

I had an exceptional experience at Cadillac Beverly Hills and wanted to specifically recognize Kevin in sales and Ivan in finance for making the entire process so seamless. Purchasing a new Escalade can feel overwhelming, especially when trading in a current vehicle, but Kevin and Ivan made everything incredibly easy from start to finish. Kevin was knowledgeable, professional, patient, and never made me feel pressured. He took the time to answer all of my questions and made sure I felt comfortable throughout the process. Ivan in finance was equally wonderful. He explained everything clearly, made the paperwork straightforward, and helped ... Read More

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Yelp - Jun 22, 2026

I had an exceptional experience at Cadillac Beverly Hills and wanted to specifically recognize Kevin in sales and Ivan in finance for making the entire process so seamless. Purchasing a new Escalade can feel overwhelming, especially when trading in a current vehicle, but Kevin and Ivan made everything incredibly easy from start to finish. Kevin was knowledgeable, professional, patient, and never made me feel pressured. He took the time to answer all of my questions and made sure I felt comfortable throughout the process. Ivan in finance was equally wonderful. He explained everything clearly, made the paperwork straightforward, and helped ensure the transition from my previous vehicle to my new Escalade was smooth and stress-free. I highly recommend asking for Kevin. He made this one of the best car-buying experiences I've ever had. Thank you both!

Kevin and Ivan were super helpful and made the process very easy. Amazing service all around!

I had the most pleasant experience with them. The team was extremely friendly, the process was straight forward and it felt trust worthy. Leasing a car with them was amongst the best vehicle buying experiences I've had. Could not recommend more!

Reneh B was so kind and helpful! He helped me get out of my current car, and gave me a new one with a better deal! He is amazing, and his team is awesome! Everyone worked very hard to complete our paperwork in a timely manner! Thank you Reneh B and Cadillac Beverly Hills for having such an amazing team!! 🙂

The best. Aggressive on deals. Great sales team.

Reneh was such a delight and was the reason we stayed to get a car. From the test drive through the finance process he knew the options and not just the fun features of the vehicle but its technical abilities and safety rating which is always the sign of a dedicated sales person in our book. Bill on the finance end was also a delight to work with and they both brought home the best deal for us. Would recommend them both 100%!

I had a great experience working with Reneh Botmalloo and Amir. They made the entire car-buying process simple, smooth, and stress-free. Both were professional, knowledgeable, and always available to answer my questions. They worked hard to make sure I got a great deal and kept me informed every step of the way. I truly appreciate their honesty, patience, and excellent customer service. I would highly recommend them to anyone looking for an easy and enjoyable dealership experience.

Medhi and Faye were great, to the point negotiations, signed remotely, no time wasted, good deal, saved hours of hassle.

Renee's the man! Awsum service and very helpful.

Excellent experience with Reneh. Very transparent and efficient and we were very happy with our car

Reneh Botmalloo was incredibly helpful when we came to lease a new lyriq. Highly recommend!

Reneh was great! Such a pleasant and seamless experience at Cadillac of Beverly Hills!

Renee B here at Cadillac Beverly Hills took care of me and my family very well. He treated all of us with respect, and helped finalize our new purchase in just a matter of 1 hour. Haggle-free, easy to work with, and very professional! All sales people should take notes!! He made us feel very welcome and made sure to attend to all of our needs. Helped us get an approval and we were signing and driving home in our brand new Cadillac! Thank you Renee B and Cadillac Beverly Hills!! 🙂

My wife and I came in to Lease a Lyriq, and Reneh B had everything finalized and done ina very timely manner. He was professional, understood all of our needs, and made sure to take care of from A-Z. Throughout the whole process, he made it feel effortless and seamless! I will be recommending all my friends and family to buy their new Cadillac with Reneh B at Cadillac Beverly Hills!! Thank you again to everyone who was taking part in finalizing my Lease! 🙂

Renee B is the most professional sales person I have ever met. He helped my Husband lease a brand new Lyriq! Best deal, fast and easy process, and made everything very convenient! White Glove Service! I recommend anyone looking for a new Cadillac should call Renee B with Cadillac Beverly Hills! Thanks to everyone who helped get this done!! 🙂

Just Purchased my 2nd Optiq for my Business! Reneh B is the only person I trust to properly handle all the paperwork and get everything done in a very efficient matter! anyone looking for a new Cadillac should Call Reneh B!! thank you again Cadillac Beverly Hills for having such professional sales team!! 🙂

Reneh B is a true sales engineer and not the typical order taker as co my previous BH Cadillac salesman was. I now understand all of the electronics whereby on my Lyriq I knew 35%.

I worked with Reneh on a purchase of a new Optiq. He made the process seamless and this was the easiest vehicle purchase we ever had. No back and forth haggling, just a straight forward purchase. Would recommend his services.

Go see Matt at Cadillac BH. Knowledgeable on the cars and was super helpful throughout. I had a ton of questions and he helped with all of them. Wasn't pushy in an off-putting way. He was really awesome to work with on getting the deal done. The manager Faye was also incredible. There was no bs games of trying to start at a stupid number, she gave reasonable fair offers. Really awesome experience after visiting a bunch of dealers for a whole month and getting the run around, these two were the real deal!

What an excellent experience. Probably the shortest time to drive in history. We saw a deal online, we came in, Reneh B greeted us. Told us the deal ended at the end of May. Thought this was like every other dealer trying to hook people in with a wild ad. He left for 5 minutes, came back. Gave us the deal and matched our Carmax sell offer. Done done and done. Would do it again. Thank you Reneh.

I had an excellent experience working with Edwin Brito at the Beverly Hills Cadillac dealership. From the moment we arrived, he was professional, knowledgeable, and extremely helpful throughout the entire process. What stood out most was that even though it was close to closing time, Edwin never made us feel rushed. He remained patient, answered all of our questions, and ensured we were comfortable with our purchase. After the sale was completed, he took additional time to walk us through the vehicle's features and make sure we understood how everything worked. Before the purchase, Edwin took me on a ... Read More

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Google - Jun 1, 2026

I had an excellent experience working with Edwin Brito at the Beverly Hills Cadillac dealership. From the moment we arrived, he was professional, knowledgeable, and extremely helpful throughout the entire process. What stood out most was that even though it was close to closing time, Edwin never made us feel rushed. He remained patient, answered all of our questions, and ensured we were comfortable with our purchase. After the sale was completed, he took additional time to walk us through the vehicle's features and make sure we understood how everything worked. Before the purchase, Edwin took me on a test drive of the 2026 Escalade and thoroughly explained all of the impressive technology, safety features, and amenities the vehicle has to offer. His product knowledge was outstanding and made the experience both informative and enjoyable. If you're considering purchasing a vehicle, I highly recommend asking for Edwin. His professionalism, customer service, and commitment to making sure his customers are satisfied truly set him apart. Thank you, Edwin, for making this such a great car-buying experience!

We recently purchased a Cadillac CT 5 from Beverly Hills Cadillac, and I wanted to recognize Kevin Kanifati for the outstanding service he provided throughout the entire process. Before coming to Beverly Hills Cadillac, we visited two other Cadillac dealerships, and the experience wasn't even close. Kevin was professional, patient, courteous, and genuinely focused on helping us find the right vehicle. There was no high pressure sales approach, no unnecessary back and forth haggling, and no games. He listened to what we wanted, answered all of our questions, and made the entire buying experience smooth and stress free. What really ... Read More

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Yelp - May 31, 2026

We recently purchased a Cadillac CT 5 from Beverly Hills Cadillac, and I wanted to recognize Kevin Kanifati for the outstanding service he provided throughout the entire process. Before coming to Beverly Hills Cadillac, we visited two other Cadillac dealerships, and the experience wasn't even close. Kevin was professional, patient, courteous, and genuinely focused on helping us find the right vehicle. There was no high pressure sales approach, no unnecessary back and forth haggling, and no games. He listened to what we wanted, answered all of our questions, and made the entire buying experience smooth and stress free. What really stood out was Kevin's attention to detail after the sale. He took the time to help Gracie set up the Cadillac app on her phone and patiently walked her through the features and controls on the digital dashboard. He made sure she understood how everything worked before we left the dealership, which we greatly appreciated. Kevin's knowledge, professionalism, and customer service were exceptional from start to finish. If you're looking for a Cadillac and want an honest, straightforward, and knowledgeable salesperson, I highly recommend asking for Kevin at Beverly Hills Cadillac. Thank you, Kevin, for making our entire experience enjoyable. We love the new CT 5 and couldn't be happier with our purchase.

Cadillac of Beverly Hills truly delivered the BEST car buying experience we've ever had. We called, told them exactly what we wanted, and within 30 minutes the deal was basically done and paperwork was already being prepared. No back-and-forth games, no wasting time, no stress... just efficient, professional, white-glove service from start to finish. A huge thank you to Sam Saab, who made the entire process unbelievably easy. Sam was knowledgeable, responsive, honest, and genuinely cared about making sure everything went smoothly. He handled everything so quickly and professionally that it honestly felt effortless on our end. What impressed us ... Read More

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Yelp - May 21, 2026

Cadillac of Beverly Hills truly delivered the BEST car buying experience we've ever had. We called, told them exactly what we wanted, and within 30 minutes the deal was basically done and paperwork was already being prepared. No back-and-forth games, no wasting time, no stress... just efficient, professional, white-glove service from start to finish. A huge thank you to Sam Saab, who made the entire process unbelievably easy. Sam was knowledgeable, responsive, honest, and genuinely cared about making sure everything went smoothly. He handled everything so quickly and professionally that it honestly felt effortless on our end. What impressed us most was their inventory. We searched everywhere across Los Angeles -- even the "premier" dealerships -- and nobody had what Cadillac of Beverly Hills had. Their selection is unmatched, especially if you're looking for specific trims, colors, or hard-to-find models. Beyond the inventory, the customer service is truly what sets Cadillac of Beverly Hills apart. Luxury service should feel seamless and elevated, and that's exactly what they delivered. They value your time, communicate clearly, and actually make buying a car enjoyable. If you're looking for a Cadillac dealership that goes above and beyond, ask for Sam Saab. No one compares.

Cadillac of Beverly Hills truly delivered the BEST car buying experience we’ve ever had. We called, told them exactly what we wanted, and within 30 minutes the deal was basically done and paperwork was already being prepared. No back-and-forth games, no wasting time, no stress… just efficient, professional, white-glove service from start to finish. A huge thank you to Sam Saab, who made the entire process unbelievably easy. Sam was knowledgeable, responsive, honest, and genuinely cared about making sure everything went smoothly. He handled everything so quickly and professionally that it honestly felt effortless on our end. What impressed us ... Read More

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Google - May 21, 2026

Cadillac of Beverly Hills truly delivered the BEST car buying experience we’ve ever had. We called, told them exactly what we wanted, and within 30 minutes the deal was basically done and paperwork was already being prepared. No back-and-forth games, no wasting time, no stress… just efficient, professional, white-glove service from start to finish. A huge thank you to Sam Saab, who made the entire process unbelievably easy. Sam was knowledgeable, responsive, honest, and genuinely cared about making sure everything went smoothly. He handled everything so quickly and professionally that it honestly felt effortless on our end. What impressed us most was their inventory. We searched everywhere across Los Angeles — even the “premier” dealerships — and nobody had what Cadillac of Beverly Hills had. Their selection is unmatched, especially if you’re looking for specific trims, colors, or hard-to-find models. Beyond the inventory, the customer service is truly what sets Cadillac of Beverly Hills apart. Luxury service should feel seamless and elevated, and that’s exactly what they delivered. They value your time, communicate clearly, and actually make buying a car enjoyable. If you’re looking for a Cadillac dealership that goes above and beyond, ask for Sam Saab. No one compares.

Taylor is the go to guy if you are looking to buy. Amazing service from start to finish!

Taylor is the go to guy if you are looking to buy. He gave us a great experience and the dealership gives amazing service!

Just wanted to thank Robert Rodriguez for being a big help. Made the whole process very easy and was helpful throughout all of it.

If you're in the market for a Cadillac, go see or call Robert Rodriguez at Cadillac of Beverly Hills. I read other reviews and then called to ask for him personally. So glad I did! I've never had such a seamless and easy transaction. 95% of which was done over the phone and the best deal out of the 3 dealerships I contacted. Stacie was also very knowledgeable and helpful regarding all the associated forms. No more waiting in the dealership for hours on end, haggling back and forth spending a whole day or two or even a week negotiating ... Read More

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Yelp - May 8, 2026

If you're in the market for a Cadillac, go see or call Robert Rodriguez at Cadillac of Beverly Hills. I read other reviews and then called to ask for him personally. So glad I did! I've never had such a seamless and easy transaction. 95% of which was done over the phone and the best deal out of the 3 dealerships I contacted. Stacie was also very knowledgeable and helpful regarding all the associated forms. No more waiting in the dealership for hours on end, haggling back and forth spending a whole day or two or even a week negotiating and often leaving exasperated without a deal. I'm very happy to have found Robert he's a smart, respectful, fresh minded asset in an industry whose sales people are often stuck in the past implementing high pressure sales techniques and antiquated tactics that leave you dizzy. None of that here! Thanks again!

I just got my Cadillac Optiq, and it’s been an amazing experience! The dealership service was fantastic, with a super cool sales rep who made everything easy. The car looks sleek and luxurious, and I’m loving the Super Cruise mode for hands-free driving and the self-parking feature. They delivered it to my place and explained everything perfectly. I’m really excited about my new ride!

Working with Edwin and Beverly Hills Cadillac was an absolute pleasure. They helped me take care of everything over the phone. They also kept their promise of contacting me back once they had a vehicle that met my price range and selection. Also wanted to mention my appreciation for Baha one of the managers. Both Edwin and Baja worked closely to make the experience as effortless as possible. Super appreciative and will definitely be referring many customers to Beverly Hills Cadillac.

Cadillac of Beverly Hills is what every dealership should set as their bar for customer service! Purchased a Lyriq with the help of Reneh B. He was very professional, and helped me coordinate everything remotely! Not only were my documents completed remotely, but my vehicle was fully detailed, fully charged, and set up for me upon my arrival! I came from 2 hours away, which had me worried I would be stuck there for many hours. I was in and out in 30 min! Thank you Reneh B and Cadillac of Beverly Hills!!

Thank you Cadillac of Beverly Hills! Reneh B is the most professional sales person I have ever encountered! Very efficient and respectful! Helped me throughout the whole process! Will be recommending all my friends and family here!

I was in contact with almost every dealer in Socal looking for a deal on a new Vistiq. They were able to give me the best price although I did second guess whether a 5 hour round trip was going to be worth it. It was the kindness and geniones from the sales manager Fay that came through over the phone that made me commit. It was a fantastic experience on site as well. My salesperson Reneh was knowledgeable on the vehicle and friendly. The experience in finance with Bill was quick and low pressure. I would give them 20 stars.

We are elated with the high level professionalism, efficiency, and incredible service from Reneh B. and Bill at Beverly Hills Cadillac. My husband called Reneh about an Optic Premium Sport that was in transit. I had very specific needs and literally the minute it came into the dealership, Reneh was devotedly texting with my husband for hours, helping us to get exactly what we wanted. He set up the deal the night before. We walked in the next morning, and Reneh was incredibly kind, respectful, knowledgeable and expertly trained me on all car’s features (OMG Supercruise on the way ... Read More

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Google - Apr 19, 2026

We are elated with the high level professionalism, efficiency, and incredible service from Reneh B. and Bill at Beverly Hills Cadillac. My husband called Reneh about an Optic Premium Sport that was in transit. I had very specific needs and literally the minute it came into the dealership, Reneh was devotedly texting with my husband for hours, helping us to get exactly what we wanted. He set up the deal the night before. We walked in the next morning, and Reneh was incredibly kind, respectful, knowledgeable and expertly trained me on all car’s features (OMG Supercruise on the way home made the 1.5 hour drive home an absolute dream!) We were in and out of there is less than 2 hours! So efficient! My experience was Cadillac even better than my years with Mercedes. Cadillac is a luxurious brand and experience at Beverly Hills. I was treated like royalty and got such cute Cadillac merch at the end—what a special touch! The Optic is stunning and has every feature I need (massaging/ventilated and heating seats, park assist, Supercruise, among so many other COOL tech!) for a great price! I am so lucky to have this car and because it make my drives stress free and pleasurable. Thank you, Reneh B. You’ve got a customer for life!

I recently leased a 2026 Cadillac Optiq from Beverly Hills Cadillac, and I had an excellent experience from start to finish. Edwin was the sales representative who helped me, and I can honestly say he made the whole process smooth, comfortable, and enjoyable. He was incredibly kind, patient, and knowledgeable throughout every step. He took the time to answer all of my questions, explained everything clearly, and never made me feel rushed or pressured. Leasing a new car can sometimes feel overwhelming, but Edwin made it easy and stress-free. His professionalism and genuine customer care really stood out. I’m very ... Read More

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Google - Apr 13, 2026

I recently leased a 2026 Cadillac Optiq from Beverly Hills Cadillac, and I had an excellent experience from start to finish. Edwin was the sales representative who helped me, and I can honestly say he made the whole process smooth, comfortable, and enjoyable. He was incredibly kind, patient, and knowledgeable throughout every step. He took the time to answer all of my questions, explained everything clearly, and never made me feel rushed or pressured. Leasing a new car can sometimes feel overwhelming, but Edwin made it easy and stress-free. His professionalism and genuine customer care really stood out. I’m very happy with my new 2026 Cadillac Optiq and grateful for the outstanding service I received. If you’re visiting Beverly Hills Cadillac, I highly recommend asking for Edwin. He provided top-notch service and made this a truly great car-buying experience.

We just purchased our new EV SUV from this location. I have been going back and forth for about a month. Rene consistently remained in communication, but not in a pushy manner. He took my interest seriously. When it came to it, he and Fey gave me real numbers, numbers I was comfortable with as well as terms I was interested in. When I walked in, I knew I wanted this to be a swift and pain-free process, and that's what they delivered. They had the car ready and their finance team ready. They made us feel welcome and ... Read More

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Google - Apr 1, 2026

We just purchased our new EV SUV from this location. I have been going back and forth for about a month. Rene consistently remained in communication, but not in a pushy manner. He took my interest seriously. When it came to it, he and Fey gave me real numbers, numbers I was comfortable with as well as terms I was interested in. When I walked in, I knew I wanted this to be a swift and pain-free process, and that's what they delivered. They had the car ready and their finance team ready. They made us feel welcome and delivered first-class customer service. Muchas gracias, Cadillac of Beverly Hills.

We just purchased our new EV SUV from this location. I have been going back and forth for about a month. Rene consistently remained in communication, but not in a pushy manner. He took my interest seriously. When it came to it, he and Fey gave me real numbers, numbers I was comfortable with as well as terms I was intrested in. When I walked in, I knew I wanted this to be a swift and pain-free process and that's what they delivered. They had the car ready and their finance team ready. They made us feel welcome and ... Read More

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Yelp - Apr 1, 2026

We just purchased our new EV SUV from this location. I have been going back and forth for about a month. Rene consistently remained in communication, but not in a pushy manner. He took my interest seriously. When it came to it, he and Fey gave me real numbers, numbers I was comfortable with as well as terms I was intrested in. When I walked in, I knew I wanted this to be a swift and pain-free process and that's what they delivered. They had the car ready and their finance team ready. They made us feel welcome and delivered first-class customer service. Muchas gracias, Cadillac of Beverly Hills.

Just picked up the new Escalade IQL. Had to special order due to Executive Package. Robert Rodriguez was terrific in assisting me with this transaction. He kept updating me with estimates of delivery, and walked me through the in and outs of the vehicle. Definitely talk to Robert if you’re looking to get a new vehicle!

Thank you team for your service and hospitality! Special thanks to Abrik and Sean Miles my service advisor.

Gavin Hay was very knowledgeable as to the product, as well as the intricacies of a purchase. He always responded to our calls and texts, even a month later. The used ATS, our new, car is exactly as advertised. We highly recommend Cadillac of Beverly Hills and Gavin Hay

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I had a great experience here at Cadillac Beverly Hills, the whole staff was very friendly and helpful in getting me into my new vehicle. Highly recommend!

I’ve never had such a frustrating and dishonest experience with a dealership. Stay far away from Cadillac Beverly Hills. I spent weeks negotiating with a sales rep named Faisal. I was very clear from day one that I wanted a 36-month lease only. After going back and forth he came back with a great deal that he said was approved by his manager, Bill. I accepted the deal and asked for it in writing — he refused. So I summarized the exact terms in a text message, and we continued texting to schedule a time to come in and sign. ... Read More

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DealerRater - Dec 7, 2025

I’ve never had such a frustrating and dishonest experience with a dealership. Stay far away from Cadillac Beverly Hills. I spent weeks negotiating with a sales rep named Faisal. I was very clear from day one that I wanted a 36-month lease only. After going back and forth he came back with a great deal that he said was approved by his manager, Bill. I accepted the deal and asked for it in writing — he refused. So I summarized the exact terms in a text message, and we continued texting to schedule a time to come in and sign. I also asked if they could deliver the car — he said absolutely not. When the day came, I rearranged my schedule, drove all the way to Beverly Hills with someone else so they could drive my car back after signing. When I arrived, Faisal wasn’t even there and had passed me off to someone named Reneh. We did a quick test drive, came back, and the first thing he did was ask me to fill out the credit application before even showing me the agreement or the actual terms. He told me they needed the application first. I trusted the deal we had already confirmed in messages, so I filled it out. After the bank approved me, they sent me to the finance office. That’s when everything fell apart. The numbers and terms in the contract were NOT what was agreed to in the messages. I thought it had to be a mistake. Instead, the finance rep brushed it off and said it was “only a little more.” Then a manager named Fay came in and said there was nothing they could do to honor the deal I was promised. I asked for my credit application to be reversed so I wouldn’t get a hard inquiry. She said she’d take care of it. Minutes later, another employee told me it cannot be reversed and that I would have to deal with the credit bureaus myself. I emailed Fay the next day and even called to confirm she received it — she did — but she never replied. Then the owner, Dan, called me. Instead of honoring the deal, he offered to reduce the down payment a little and give me a “duffle bag full of goodies” as a gift. I told him I only wanted the deal that was already agreed to in writing through text. Suddenly, they could do things they claimed were impossible before: now they could deliver the car, could improve the deal (still not to the original terms), and could send something in writing. None of this was possible until they got caught. The entire experience felt misleading and manipulative from start to finish. They asked me for a credit application before even presenting the agreement, changed the terms once I was already approved, and tried to pressure me into signing something completely different from what we agreed to. Please, do yourself a favor and avoid Cadillac Beverly Hills. I ended up going to another dealership with an honest sales rep and owner who treated me fairly, respected my time, and genuinely worked to make me happy. I’ll definitely make an official complaint to the BBB & DMV so they won’t do it to others. Cadillac Beverly Hills is the exact opposite of that. Stay away.

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⭐⭐⭐⭐⭐ A Truly Exceptional Dealership — Cadillac of Beverly Hills From the moment we purchased our Escalade, we experienced more issues than we ever expected. Some were cosmetic, some mechanical, and some were simply manufacturer defects — the type of things that can easily make you regret a purchase. But the one thing that made all the difference, and the reason we continue to stay loyal to Cadillac of Beverly Hills, is the extraordinary customer service from Service Manager Daniel Lorenzana and Owner Dan Broderick. From our very first conversation with Dan, he took the time to listen. Not rush us, not brush ... Read More

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DealerRater - Nov 19, 2025

⭐⭐⭐⭐⭐ A Truly Exceptional Dealership — Cadillac of Beverly Hills From the moment we purchased our Escalade, we experienced more issues than we ever expected. Some were cosmetic, some mechanical, and some were simply manufacturer defects — the type of things that can easily make you regret a purchase. But the one thing that made all the difference, and the reason we continue to stay loyal to Cadillac of Beverly Hills, is the extraordinary customer service from Service Manager Daniel Lorenzana and Owner Dan Broderick. From our very first conversation with Dan, he took the time to listen. Not rush us, not brush us off, but truly listen to every concern — and then take ownership of making it right. In a world where dealerships often forget the meaning of “customer service,” Dan still believes in it. He follows through, he communicates, and he genuinely cares. And then there’s Daniel Lorenzana, the Service Manager, who has been outstanding every single time we’ve had to bring the Escalade in. And truthfully, we’ve had to bring it in many times — far more than any new owner would expect. But Daniel never once made us feel like an inconvenience. He handles every issue with professionalism, patience, and a sincerity that is hard to find anymore. Even when the problem has nothing to do with the dealership — when it’s a GM or manufacturer defect — Daniel still treats it like his responsibility to help us get through it. What we appreciate most is that this dealership treats you the same whether you’re a celebrity, a CEO, or just everyday customers like us who financed their dream car. Cadillac of Beverly Hills is located in one of the most high-profile cities in the world, but they give you a small-town, “we know you by name” level of service that you rarely see anymore. At one point, we were genuinely frustrated with the vehicle itself — not the dealership — and despite everything, Dan and Daniel continued to go above and beyond to repair, reassure, and make things right. Their kindness, honesty, and willingness to work through every concern is exactly why, even if we ever needed a replacement vehicle, we would choose them again without hesitation. This has been my dream car, and while the process hasn’t always been perfect, the people at this dealership have been. And that matters far more than any defect a manufacturer can produce. To Dan Broderick and Daniel Lorenzana — thank you. Your customer service, integrity, and personal attention have turned a stressful experience into one that ultimately gave us trust, reassurance, and gratitude. We will continue recommending Cadillac of Beverly Hills to friends, colleagues, tribal communities, and anyone looking for a dealership that truly stands behind its customers. Five stars isn’t enough.

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Does anyone work in the Service department of Cadillac BH? No seriously. And why offer online appointments if you guys don’t even follow up or refer to the reasons for the appointment. I made an appointment with Sean to bring my car in for some warranty repairs (super cruise not working, clunking noises, rattles) on a $100k car after 5k miles. No one greeted me on drop off or asked me if I need help. I approached one of the service guys who happened to actually be Sean after 10 minutes and he reluctantly helped me. Then I guess he ... Read More

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DealerRater - Nov 4, 2025

Does anyone work in the Service department of Cadillac BH? No seriously. And why offer online appointments if you guys don’t even follow up or refer to the reasons for the appointment. I made an appointment with Sean to bring my car in for some warranty repairs (super cruise not working, clunking noises, rattles) on a $100k car after 5k miles. No one greeted me on drop off or asked me if I need help. I approached one of the service guys who happened to actually be Sean after 10 minutes and he reluctantly helped me. Then I guess he looked in insisted and saw I had an appointment. Took all the info down, printed the paperwork and that was it. I thought it was strange, didn’t tell me when I can expect to have my car back or ask for my DL for the Kia we so I went to the lounge. 15 min goes by, 30 min goes by - I walk up to Sean he says -“you’re still here? Do you need a ride?” I respond - “Yea Sean that would be great, please tell me you didn’t see that I like an hour away and that it’s customary to provide a loaner when someone drops off their car for repair. He said he had to get manager approval for a rental since they don’t have loaners (NEWS TO ME) and came back saying he would have to put me on a waitlist for a loaner. So I told Sean to just give me my car back and thanked him for waiting an hour and a half of my time.

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Gary provided great service upon signing paperwork. Purchase 2025 Escalade. Sales manger was east to work with and straight to the point.

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Gary was a 20/10. Great service, amazing to work with and thanks to him I purchased my new 2025 Escalade.

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I purchased a PreOwned XT5 a few months ago. I returned to receive my first oil change at which I was asked for the wheel lock key. After a thorough search I realized I never received it. During this search I would also find out I was missing a spare tire. I contacted the Beverly Hills Cadillac sales department speaking to my initial salesperson to report the problem expecting them to help me in resolving this. Kevin m,y salesperson informed me that this can happen on preowned sales purchases that I basically they would not help in any way. ... Read More

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DealerRater - Feb 26, 2024

I purchased a PreOwned XT5 a few months ago. I returned to receive my first oil change at which I was asked for the wheel lock key. After a thorough search I realized I never received it. During this search I would also find out I was missing a spare tire. I contacted the Beverly Hills Cadillac sales department speaking to my initial salesperson to report the problem expecting them to help me in resolving this. Kevin m,y salesperson informed me that this can happen on preowned sales purchases that I basically they would not help in any way. Being that my car was a lease return I find this hard to believe. On the initial vehicle inspection Kevin told me I would find the spare under the mat but made the mistake of not asking him to show it to me. If this these items were missing I believe it the responsibility of any reputable dealer to be honest if items like this would be missing. I definitely won’t return to Beverly Hills Cadillac for a vehicle as they clearly didn’t appreciate me buying a vehicle from them.

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my car was at their shop for 10 days and when i got it back has many parts missing and damages on rear bumper and water spots all over they do not even return calls terrible service

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Brian Epps and his team did a phenomenal job getting us our 2024 Lyriq. The vehicle was worth the wait and Brian was phenomenal!

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I purchased for 2023 Cadillac Escalade ESV I pay over $150,000 My salesperson fay (fariba) She was one of the rude person ever I met .definitely, I don't recommend working with her she's out of the schedule route and a lot of attitudes She doesn't have respect for the customers, and she doesn't know how to talk to the people

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We purchase two Cadillacs in the last six months I must say Brian is very helpful and knowledgeable Answer every question I had. He did a great job. I will recommend him

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Easy, friendly, professional. What you see is what you get - there’s no bait and switch, foot-in-the-door, high pressure sales mind game BS you get from typical car dealers. Highly recommend.

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Our experience at the Beverly Hills Cadillac was great. Brian was an amazing salesman. He is knowledgeable, professional, and very helpful. I would highly recommend him if anyone is looking to buy a Cadillac..

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My experience at Cadillac of Beverly Hills was fantastic! The atmosphere is very mellow with no stress. My salesman Jonathan Aguilar was great to work with. He is very knowledgeable about Cadillacs and spent a generous amount of time with me even after I bought my car explaining all of its features. I highly recommend this dealership.

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Jonathan Aguilar helped us with high-quality, great feedback. I recommended stopping by and talking with him.

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Wow, Can I just say how great this dealership was! Especially Brian, he made the car buying process a breeze. It was almost like I couldn’t believe how smooth everything went and I kept waiting for a bomb to drop coz it all felt too good to be true. I got the car I wanted for a really unbelievable price! The car was well prepared, drives great, and is beautiful all around. All my questions were answered and what was discussed was delivered in full. Still in a bit of disbelief walked away with an awesome deal! I highly ... Read More

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DealerRater - Oct 23, 2022

Wow, Can I just say how great this dealership was! Especially Brian, he made the car buying process a breeze. It was almost like I couldn’t believe how smooth everything went and I kept waiting for a bomb to drop coz it all felt too good to be true. I got the car I wanted for a really unbelievable price! The car was well prepared, drives great, and is beautiful all around. All my questions were answered and what was discussed was delivered in full. Still in a bit of disbelief walked away with an awesome deal! I highly recommend this dealership for your needs and ask for Brian, he’s truly great! A very heartfelt Thanks to Brian and Beverly Hills Cadi, you really know how to make some dreams come true!!!!

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Jesus Gave me great care ,and took care of me Gave me great service. I would definitely come back to Beverly Hills Cadillac

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i have not bought a new car for 17 years. i was expecting a long dragged out hassle. however, CADILLAC OF BEVERLY HILLS was totally prepared to meet our needs. granted i had all my ducks in a row, they were professionally on point. we are very pleased that whatever we spoke on the phone was delivered when we got there. thank you for a pleasant experience STEVE & JEANETTE JIMENEZ ps i forgot the finance persons name and he deserves credit as well

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Thank you for providing good service with the Cadillac Escalade. Wife love the vehicle will come back here.

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Very professional, quick and too the point. It was a fun, pure and seamless transaction, no funny business. I highly recommend this dealership and Jesus specifically.

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Outstanding dealership and most particularly Robert Roman. The entire process was painless and the best car buying experience we have ever had. Robert is efficient, helpful and goes above and beyond to assist. Not pushy, just a true professional. Would never consider going anywhere else.

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Dealership was conveniently located next to my work. Staff was nice and easier to deal with. Would recommend for anyone who wants a Cadillac.

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I had an outstanding new car purchase experience with Beverly Hills Cadillac. Big shout out to my salesperson Ivan as well as Ashley, Jim, Lynn, Mo, and all who helped me. From order to delivery, Beverly Hills Cadillac was prompt, professional, and forthright through the entire process. This is the best new car experience I have ever had. They took care of all of my requests and made sure I was a satisfied customer. Beverly Hills Cadillac truly understands customer service - so refreshing for a car dealer!

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It was the best experience I ever had buying a car Beverly Hills Cadillac is A ONE

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Jonathan was great! Helped me get into a car I had been waiting many months for. Had things prepared upfront so I didn't have to spend extra time in the dealership. Thanks!

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Jesus was very knowledgeable about the vehicle he new what he was doing he answer all my questions with confidence he a great sale person

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My experience at Cadillac Beverly Hills was excellent I felt taken care of at all times. Jesus was awesome! Well mannered and knowledgeable. Everyone who I dealt with that day was extremely nice and patient I really recommend this dealership 😉🙂

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The best service ever! Employee Jesus ochoa made my experience delightful. Needed help picking out a car and did a great job advising me.

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Very helpful and friendly staff thanks to Jesus Ochoa for helping me purchase my vehicle here at Cadillac of Beverly hills !

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Staff was efficient, courteous & informative. Thanks to Brian & Mohammad. Will make referrals to others. No pressure to purchase, very helpful & staff went out of their way to assist in finding exactly what we were looking for. Thank you again!

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May 22, 2022 Initially I wanted to purchase an used 2020 Cadillac but then I changed my mind and went down to your dealership in Beverly Hills. Mind you that I was referred by Costco. When we went down to the parking P4, I saw a few new 2022 Cadillac Escalades ESV, I pointed and I said hey I like this black one and ivan said well let me go upstairs and take a look to see what's going on with it. So he brought the finance manager in and he explained to me that this car has been in your inventory since ... Read More

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DealerRater - May 23, 2022

May 22, 2022 Initially I wanted to purchase an used 2020 Cadillac but then I changed my mind and went down to your dealership in Beverly Hills. Mind you that I was referred by Costco. When we went down to the parking P4, I saw a few new 2022 Cadillac Escalades ESV, I pointed and I said hey I like this black one and ivan said well let me go upstairs and take a look to see what's going on with it. So he brought the finance manager in and he explained to me that this car has been in your inventory since May 17, 2022 which is five days, and I said why is the car not sold yet? and he said well we're just waiting on the customer, and I said how long does it take for you to sell a car while you have a customer in front of you looking to buy with cash. Then he said, well we just like to give them time until they get back with us. Then I told him look at your website saying that there's five new Cadillac Escalade's coming in? And he told me those are pre-orders. And I said to him, look you do know that this is false advertising, And possibly A scam to bring people in and try to sell them on something else. So here's my question to you all as the owner son and the general manager of Beverly Hills Cadillac, "Why would you advertise cars that are coming in that people already ordered"? that doesn't make any sense at all. Especially when the average person can't even buy it, even if the person Who ordered the car initially doesn't pick it up because it then goes to somebody on your VIP list. Bait and switch. Be aware. Don't shop here.

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Friendly efficient honest thorough knowledgeable Process was quick easy no hassle honest Would highly recommend

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We worked with them thru phone and texting and made the process super easy. Once we got to the dealership they were very friendly and helpful.

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Just bought my first really nice car here! I knew I wanted a Cadillac and they had a great selection of new Cars. Jesus was my sales person and couldn't have been nicer or made the process any easier. No pressure, no stress. He was patient and followed up with me when I got delayed and couldn't make my first appointment. Easily rescheduled to the following day. The showroom is really nice and lots of amenities like coffee comfortable chairs for waiting while they got the paperwork prepared. All together one of the nicest car buying experiences I'... Read More

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DealerRater - Apr 1, 2022

Just bought my first really nice car here! I knew I wanted a Cadillac and they had a great selection of new Cars. Jesus was my sales person and couldn't have been nicer or made the process any easier. No pressure, no stress. He was patient and followed up with me when I got delayed and couldn't make my first appointment. Easily rescheduled to the following day. The showroom is really nice and lots of amenities like coffee comfortable chairs for waiting while they got the paperwork prepared. All together one of the nicest car buying experiences I've had!

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This was a terrible car buying experience, I would have expected more from a Cadillac dealer in Beverly Hills. Sales manager was rude, my sales woman was also rude. I will not ever do business with this dealership again.

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Pam banloi is an excellent salesperson. She is very knowledgeable and helped me a lot with finding my car. She listened to me and made the process so painlessly. Pam is the number reason for my business with Cadillac of Beverly Hills. .

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