Customer Reviews

I had such an enjoyable experience recently at Cadillac of Beverly Hills purchasing a 2027 Vistiq, which in large part was due to David Boules (sales) and Ivan Leon (finance). Ivan was straightforward with all the financial forms, patiently answering all my questions, never putting any pressure on purchasing additional options and protections, and helping me through the signing of the documents quickly and efficiently. David Boules was genuine and pleasant to work with, everything you could hope for with a sales specialist. He was enthusiastic about the Vistiq, knowledgeable about the car and its features, and walked me through the ... Read More

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Google - Nov 7, 2026

I had such an enjoyable experience recently at Cadillac of Beverly Hills purchasing a 2027 Vistiq, which in large part was due to David Boules (sales) and Ivan Leon (finance). Ivan was straightforward with all the financial forms, patiently answering all my questions, never putting any pressure on purchasing additional options and protections, and helping me through the signing of the documents quickly and efficiently. David Boules was genuine and pleasant to work with, everything you could hope for with a sales specialist. He was enthusiastic about the Vistiq, knowledgeable about the car and its features, and walked me through the setup and operation of its numerous menus and customizations. Thank you David and Ivan for making the entire purchase a fun and pleasant experience!

⭐⭐⭐⭐⭐ Outstanding Customer Service! I had an amazing experience at Cadillac, and I can’t say enough good things about the exceptional service I received. From the very beginning, the entire experience was smooth, professional, and enjoyable. David Boules was extremely knowledgeable, honest, patient, and genuinely committed to making sure I had the best possible experience. He went above and beyond to answer all my questions, made me feel comfortable throughout the process, and never made me feel pressured. It’s rare to come across someone who combines professionalism with such a genuine dedication to customer satisfaction. He truly represents Cadillac ... Read More

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Google - Nov 4, 2026

⭐⭐⭐⭐⭐ Outstanding Customer Service! I had an amazing experience at Cadillac, and I can’t say enough good things about the exceptional service I received. From the very beginning, the entire experience was smooth, professional, and enjoyable. David Boules was extremely knowledgeable, honest, patient, and genuinely committed to making sure I had the best possible experience. He went above and beyond to answer all my questions, made me feel comfortable throughout the process, and never made me feel pressured. It’s rare to come across someone who combines professionalism with such a genuine dedication to customer satisfaction. He truly represents Cadillac at its best! I highly recommend working with him if you’re looking for a stress-free, transparent, and outstanding car-buying experience. Definitely a 5-star experience!

Great experience at Cadillac Beverly Hills. I recently worked with David Boules…he helped me with my Cadillac purchase….highly recommend him!

David was amazing and exceptionally patient and understanding. He helped me through an exhaustive evaluation and was very kind and understanding throughout the process. If you ever want to buy a Cadillac in Beverly Hills, I recommend working with David Boules!

I had an excellent experience purchasing my Cadillac! He was professional, knowledgeable, patient, and a pleasure to work with. He answered all my questions and made the entire process smooth and stress-free. His outstanding service made the experience feel as special as the car itself. I highly recommend him to anyone looking to purchase a Cadillac!

Rob and Sam were amazing in the sale of my new Cadillac. Recommend them to anyone in a purchase of their new car.

Edwin & Robert were supper helpful when my wife and I purchased our new car. The were professional and supper polite and helpful. I would recommend them to anyone looking to buy a Cadillac. The experience was top notch, don’t go anywhere else!!!

We received the best customer service at Cadillac Beverly Hills by Edwin Robert. He was extremely thorough and made it extremely easy for us. Highly recommend!!

I highly recommend Robert, I got my first Cadillac here and it runs smoothly

Highly recommend Robert he was amazing

Robert is great!

Robert Rodriguez was an awesome, I came in to test drive a car and he was very helpful and informative about the whole process. Will definitely be coming back to make my purchase.

Roberts the best love his service ❤️

Robert is Great! So helpful. I highly recommend

David was fantastic and very easy to work with. 10/10. Highly recommend.

We had an amazing experience at Cadillac of Beverly Hills! David and Bahaa were absolutely wonderful to work with. They went above and beyond to make sure everything was taken care of and that we were happy throughout the entire process. Their professionalism, attention to detail, and genuine care made the experience smooth and enjoyable from beginning to end. We couldn’t be happier with the service we received. Thank you, David and Bahaa, for making everything so easy! We will definitely be coming back and won’t go anywhere else. Highly recommend Cadillac of Beverly Hills!

I had a great experience working with Andrew at Cadillac Beverly Hills. He was professional, knowledgeable, attentive, and made the entire process smooth and stress-free. He went above and beyond to make sure everything was taken care of. I highly recommend asking for Andrew!

I went in not too long ago to look at what cars I can get and the salesman Andrew did a great job in helping me look. He provided me with insight on what might be the right buy and made me feel a lot more relaxed when speaking to him. I will be returning and telling my friends to use him when locating a car. Thanks again Andrew!

Bought my mom her first Cadillac! Thanks Andrew 🙏

I love the staff at Cadillac of Beverly Hills! What a great location, and a great showroom with GREAT vehicles. I'd like to give ANDREW PHILLIPS a 'shout-out' for always having a happy, up-beat attitude. Thanks, Andrew.

Sam made my experience at Cadillac Beverly Hills a great one! He was attentive, easy to work with, and truly went the extra mile. I highly recommend asking for Sam to guide you through the entire process!

I recommend Sam if you’re ever going to go this dealership. He is the best!

Sam provided me with outstanding service at Cadillac Beverly Hills. He was attentive, knowledgeable, and made sure the entire experience was pleasant from start to finish and exhibited patience and understanding. It’s refreshing to work with someone who genuinely cares about their customers.

Sam at Cadillac Beverly Hills was amazing to work with! He went above and beyond to make sure everything was taken care of and made the entire experience stress free. I highly recommend Sam to anyone looking for great service!

I had a wonderful experience working with Sam at Cadillac Beverly Hills! He was professional, friendly, and incredibly helpful throughout the entire process. He made everything smooth and enjoyable, and I truly appreciated his excellent customer service.

Sam at Cadillac Beverly Hills was amazing! Professional, helpful, and made the entire experience seamless.

Sam at Cadillac Beverly Hills was amazing! Professional, helpful, and made the entire experience seamless.

⭐⭐⭐⭐⭐ An Extraordinary Experience — Cadillac of Beverly Hills Sets the Gold Standard! I rarely write reviews, but when an experience is this exceptional, it deserves to be acknowledged. I cannot express enough gratitude to Fay, the manager; Edwin, our sales representative; and Stacey in finance. Fay is truly exceptional. Her professionalism, leadership, kindness, and genuine commitment to customer satisfaction were evident throughout the entire process. She approached our situation with understanding, compassion, and a determination to make everything as seamless as possible. She exemplifies what outstanding management and customer service should be. Edwin was an absolute pleasure to work with! Knowledgeable, ... Read More

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Google - Oct 28, 2026

⭐⭐⭐⭐⭐ An Extraordinary Experience — Cadillac of Beverly Hills Sets the Gold Standard! I rarely write reviews, but when an experience is this exceptional, it deserves to be acknowledged. I cannot express enough gratitude to Fay, the manager; Edwin, our sales representative; and Stacey in finance. Fay is truly exceptional. Her professionalism, leadership, kindness, and genuine commitment to customer satisfaction were evident throughout the entire process. She approached our situation with understanding, compassion, and a determination to make everything as seamless as possible. She exemplifies what outstanding management and customer service should be. Edwin was an absolute pleasure to work with! Knowledgeable, patient, attentive, and genuinely thoughtful, he made us feel welcome, comfortable, and completely at ease. His sincerity and dedication to ensuring a wonderful experience were refreshing and greatly appreciated. Stacie the finance manager was simply outstanding! She handled everything with professionalism, efficiency, patience, and warmth. What is often the most intimidating part of purchasing a vehicle was instead smooth, straightforward, and remarkably stress-free. What truly distinguishes this dealership is something that cannot be taught: the ability to make customers feel genuinely valued, respected, and cared for. Throughout the entire experience, we never felt like just another transaction. We felt that our concerns mattered, our time was respected, and our satisfaction was genuinely important. Having purchased vehicles over the years, I can honestly say that this level of service is rare. Fay, Edwin, and Stacie are an extraordinary team and tremendous assets to Cadillac of Beverly Hills. I sincerely hope the dealership’s ownership and leadership recognize the exceptional individuals representing their brand. Luxury is not defined solely by the vehicle you drive. True luxury is reflected in how you are treated. Cadillac of Beverly Hills understands that distinction beautifully. Thank you for turning a challenging situation into such a positive and memorable experience. You have earned our sincere gratitude, confidence, and highest recommendation.

An Extraordinary Experience -- Cadillac of Beverly Hills Sets the Gold Standard! I rarely write reviews, but when an experience is this exceptional, it deserves to be I cannot express enough gratitude to Fay, the general manager; Edwin, our sales representative; and Stacie the finance manager. Fay is truly exceptional. Her professionalism, leadership, kindness, and genuine commitment to customer satisfaction were evident throughout the entire process. She approached our situation with understanding, compassion, and a determination to make everything as seamless as possible. She exemplifies what outstanding management and customer service should be. Edwin was an absolute pleasure to work ... Read More

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Yelp - Oct 28, 2026

An Extraordinary Experience -- Cadillac of Beverly Hills Sets the Gold Standard! I rarely write reviews, but when an experience is this exceptional, it deserves to be I cannot express enough gratitude to Fay, the general manager; Edwin, our sales representative; and Stacie the finance manager. Fay is truly exceptional. Her professionalism, leadership, kindness, and genuine commitment to customer satisfaction were evident throughout the entire process. She approached our situation with understanding, compassion, and a determination to make everything as seamless as possible. She exemplifies what outstanding management and customer service should be. Edwin was an absolute pleasure to work with! Knowledgeable, patient, attentive, and genuinely thoughtful, he made us feel welcome, comfortable, and completely at ease. His sincerity and dedication to ensuring a wonderful experience were refreshing and greatly appreciated. Stacey in finance was simply outstanding! She handled everything with professionalism, efficiency, patience, and warmth. What is often the most intimidating part of purchasing a vehicle was instead smooth, straightforward, and remarkably stress-free. What truly distinguishes this dealership is something that cannot be taught: the ability to make customers feel genuinely valued, respected, and cared for. Throughout the entire experience, we never felt like just another transaction. We felt that our concerns mattered, our time was respected, and our satisfaction was genuinely important. Having purchased vehicles over the years, I can honestly say that this level of service is rare. Fay, Edwin, and Stacey are an extraordinary team and tremendous assets to Cadillac of Beverly Hills. I sincerely hope the dealership's ownership and leadership recognize the exceptional individuals representing their brand. Luxury is not defined solely by the vehicle you drive. True luxury is reflected in how you are treated. Cadillac of Beverly Hills understands that distinction beautifully. Thank you for such a positive and memorable experience. You have earned our sincere gratitude, confidence, and highest recommendation.

Beautiful dealership with an amazing selection of vehicles! I highly recommend Sam to anyone shopping for a new Cadillac. He made the entire experience easy, smooth, and enjoyable!

Beautiful dealership. I recommend Sam for anyone shopping for a new Cadillac!

Had a great experience purchasing a Cadillac Vistiq. Andrew and team offered class A service and were very happy with the follow through and follow.

Bought an Optiq through Sam and the process was so seamless! Love the car love the experience. Recommend him anyday of the week.

Bought an Optiq through Sam and the process was so seamless! Love the car love the experience. Recommend him anyday of the week.

Sam is excellent! Recommend working with him. very beautiful dealership as well. Happy with my purchase

Sam is excellent!

Sam was incredibly helpful, knowledgeable, and friendly throughout the entire process! He really knew his stuff and made the experience so much easier. If you're shopping at this dealership, Sam is definitely the person you want to work with! I can't recommend him enough. 10,000/10 experience!

Sam was incredibly helpful, knowledgeable, and friendly throughout the entire process! He really knew his stuff and made the experience so much easier. If you’re shopping at this dealership, Sam is definitely the person you want to work with! I can’t recommend him enough. 10,000/10 experience! 🙌

The customer service at this location exceeded my expectations. Sean was my advisor and kept me in the loop the entire time my was car was being serviced. He communicated delays, and overall made my experience a good one.

Edwin Brito was our sales guy at Cadillac of Beverly Hills. I’ve never had a smoother faster easy vehicle purchase before Customer service was incredible fast and easy communication. He made our Cadillac experience GREAT. Thank you Edwin and the team at Cadillac of Beverly Hills !!!

I highly recommend Kevin Kanifati from Cadillac of Beverly Hills, he is amazing! He provides great customer service made the process easy, he's straightforward, and got me into car the same day!! Thank you Kevin!! TW

I had a really bad experience dealing with Bahaa Kamand at Cadillac of Beverly Hills. I was seriously interested in a Cadillac and expected a professional conversation, but instead I felt like I was being talked down to and treated with disrespect. I really don’t care how big Cadillac of Beverly Hills is or how much business they do. If I’m considering spending this kind of money on a vehicle, then yes, I care about how I’m treated. Basic respect and professionalism should not be too much to ask. The whole interaction felt arrogant, dismissive, and honestly ... Read More

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Google - Sep 12, 2026

I had a really bad experience dealing with Bahaa Kamand at Cadillac of Beverly Hills. I was seriously interested in a Cadillac and expected a professional conversation, but instead I felt like I was being talked down to and treated with disrespect. I really don’t care how big Cadillac of Beverly Hills is or how much business they do. If I’m considering spending this kind of money on a vehicle, then yes, I care about how I’m treated. Basic respect and professionalism should not be too much to ask. The whole interaction felt arrogant, dismissive, and honestly like a bunch of BS. It completely changed my mind about doing business with this dealership. If this is how they treat someone before the sale, that says a lot. I’ll take my business somewhere else where customers are actually respected. I don't recommend you going to this deal at all, try to find another one before you go there.

I have been a car enthusiast my entire life. For the past 35 years, ever since I started driving, I have owned and driven some of the finest vehicles in the world. I have also always had a genuine appreciation for Cadillac as a brand. Unfortunately, Cadillac of Beverly Hills has given me one of the worst and most frustrating dealership experiences I have ever had. I have ordered multiple vehicles through this dealership. Under the previous management, I was at least able to successfully take delivery of one of my vehicles. Since the management changed, however, my experience has been ... Read More

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Yelp - Aug 25, 2026

I have been a car enthusiast my entire life. For the past 35 years, ever since I started driving, I have owned and driven some of the finest vehicles in the world. I have also always had a genuine appreciation for Cadillac as a brand. Unfortunately, Cadillac of Beverly Hills has given me one of the worst and most frustrating dealership experiences I have ever had. I have ordered multiple vehicles through this dealership. Under the previous management, I was at least able to successfully take delivery of one of my vehicles. Since the management changed, however, my experience has been completely different. Since Fay became part of the management at this location, I have placed orders for THREE different vehicles, and not one of those transactions resulted in me receiving the vehicle I ordered. The lack of communication, follow-up, accountability, and basic customer care has been astonishing for a dealership representing a luxury brand. Most recently, I returned to the dealership after previously attempting to order two Cadillac IQ vehicles that I never received. I was again interested in purchasing a vehicle, specifically the longer L version. When I mentioned that I preferred silver, Fay responded by telling me that silver was not her favorite color. Frankly, I could not care less what a dealership manager's favorite color is. I am not purchasing a vehicle based on Fay's personal preferences. I am purchasing a vehicle with my own money, according to my own taste and requirements. A customer's preference should be respected--not dismissed or replaced by the personal opinion of someone working at the dealership. What makes the situation worse is the overall attitude. Instead of making a customer feel valued and excited about purchasing a luxury vehicle, the experience makes you feel as though they are doing you a favor by allowing you to spend your money there. The sales follow-up has also been extremely poor. Calls and conversations do not seem to lead anywhere, and there appears to be very little sense of responsibility for actually completing a sale or maintaining a relationship with the customer. After 35 years of buying, owning, and enjoying high-end automobiles, I know the difference between professional luxury automotive service and poor customer service. This experience falls far below what anyone should expect from Cadillac. A dealership carrying the Cadillac name should represent professionalism, respect, communication, and premium customer care. In my experience, Cadillac of Beverly Hills has failed badly in every one of those areas. I will not return to this dealership, and based on my repeated experiences--not just one isolated incident--I cannot recommend Cadillac of Beverly Hills to anyone looking for the level of service that should come with a luxury automobile purchase. Cadillac deserves better representation, and its customers deserve far better treatment

I have been a car enthusiast my entire life. For the past 35 years, ever since I started driving, I have owned and driven some of the finest vehicles in the world. I have also always had a genuine appreciation for Cadillac as a brand. Unfortunately, Cadillac of Beverly Hills has given me one of the worst and most frustrating dealership experiences I have ever had. I have ordered multiple vehicles through this dealership. Under the previous management, I was at least able to successfully take delivery of one of my vehicles. Since the management changed, however, my experience has been ... Read More

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Google - Aug 19, 2026

I have been a car enthusiast my entire life. For the past 35 years, ever since I started driving, I have owned and driven some of the finest vehicles in the world. I have also always had a genuine appreciation for Cadillac as a brand. Unfortunately, Cadillac of Beverly Hills has given me one of the worst and most frustrating dealership experiences I have ever had. I have ordered multiple vehicles through this dealership. Under the previous management, I was at least able to successfully take delivery of one of my vehicles. Since the management changed, however, my experience has been completely different. Since Fay became part of the management at this location, I have placed orders for THREE different vehicles, and not one of those transactions resulted in me receiving the vehicle I ordered. The lack of communication, follow-up, accountability, and basic customer care has been astonishing for a dealership representing a luxury brand. Most recently, I returned to the dealership after previously attempting to order two Cadillac IQ vehicles that I never received. I was again interested in purchasing a vehicle, specifically the longer L version. When I mentioned that I preferred silver, Fay responded by telling me that silver was not her favorite color. Frankly, I could not care less what a dealership manager’s favorite color is. I am not purchasing a vehicle based on Fay’s personal preferences. I am purchasing a vehicle with my own money, according to my own taste and requirements. A customer’s preference should be respected—not dismissed or replaced by the personal opinion of someone working at the dealership. What makes the situation worse is the overall attitude. Instead of making a customer feel valued and excited about purchasing a luxury vehicle, the experience makes you feel as though they are doing you a favor by allowing you to spend your money there. The sales follow-up has also been extremely poor. Calls and conversations do not seem to lead anywhere, and there appears to be very little sense of responsibility for actually completing a sale or maintaining a relationship with the customer. After 35 years of buying, owning, and enjoying high-end automobiles, I know the difference between professional luxury automotive service and poor customer service. This experience falls far below what anyone should expect from Cadillac. A dealership carrying the Cadillac name should represent professionalism, respect, communication, and premium customer care. In my experience, Cadillac of Beverly Hills has failed badly in every one of those areas. I will not return to this dealership, and based on my repeated experiences—not just one isolated incident—I cannot recommend Cadillac of Beverly Hills to anyone looking for the level of service that should come with a luxury automobile purchase. Cadillac deserves better representation, and its customers deserve far better treatment.❌❌❌

On Saturday August 8, 2026 I arrived to the Cadillac of BH dealership to test drive the XT6. After days of negotiations I was ready to finalize the deal. I received a text at 12:00pm regarding getting the deal done, made the appointment for 1:30pm and was provided info who to speak with upon arrival. I was highly disappointed to learn once I arrived the XT6 was no longer available and was being financed by a walk in customer. It was a devastating experience

Recently leased an optic spot and have had nothing but problems with it. Have reached out to the dealership multiple times without receiving a call back. The car was having self breaking problems and lots of wheel shake. The car has 1300 miles on it. I suggest staying far away from caddlic and looking at other options that are far more reliable.

Horrible experience. Changed pricing several times and aren’t accountable for their own sales representatives

Cadillac of Beverly Hills wasted my time, ran my credit under false pretenses, and then refused to honor the written deal they used to get my authorization. Over the past two weeks, I spoke with several different sales representatives. Then, out of the blue on a Saturday morning, one of their reps called saying they wanted to earn my business on a 2026 Escalade IQ Sport. After negotiating, we reached an agreement. I made one thing crystal clear: I would not authorize a credit check until I received the deal in writing. The salesperson texted me the lease terms. Based on ... Read More

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Yelp - Jul 11, 2026

Cadillac of Beverly Hills wasted my time, ran my credit under false pretenses, and then refused to honor the written deal they used to get my authorization. Over the past two weeks, I spoke with several different sales representatives. Then, out of the blue on a Saturday morning, one of their reps called saying they wanted to earn my business on a 2026 Escalade IQ Sport. After negotiating, we reached an agreement. I made one thing crystal clear: I would not authorize a credit check until I received the deal in writing. The salesperson texted me the lease terms. Based on those written terms, I agreed to move forward. My credit was frozen, so at their instruction I spent time unfreezing my TransUnion account before submitting my application. The second they ran my credit, the deal disappeared. Suddenly there was a "system error." Then I was told the payment they quoted was wrong and they would not honor the deal they had just sent me in writing. The sales manager called and defended it by saying the text message "wasn't a contract." That's a convenient excuse after you've already convinced a customer to take a hard credit inquiry. What made this experience even worse was the complete lack of accountability. When I explained that I now had a hard inquiry on my credit because of their actions and told them I would share my experience, the manager laughed and showed absolutely no concern. Not an apology. Not an attempt to make it right. Just laughter. Whether this was intentional or simply how they conduct business, customers should know exactly what they're walking into. In my opinion, this is a deceptive sales practice: get the customer to rely on written terms, have them authorize a credit pull, and then back out once the inquiry is done. I have the text messages and the recorded phone calls documenting exactly what happened. I will be filing complaints with the Better Business Bureau and the California DMV so this conduct can be reviewed. If you're shopping here, think twice before allowing them to run your credit. A dealership's word should mean something. At Cadillac of Beverly Hills, based on my experience, it didn't.

Purchased 2026 Cadillac Escalade from this location. Process from beginning to end was basic, your typical sales people that think you don’t notice all the hidden charges in their contracts. I was happy with my purchase either way because that’s the vehicle I wanted. Would I recommend this place? Absolutely not. Would I purchase from this location? Absolutely not. Here’s why, I expect the customer service and customer satisfaction to be a top priority. The moment I drive off the lot, my truck had a service issue light come on. I took it to my nearest location to ... Read More

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Google - Jul 3, 2026

Purchased 2026 Cadillac Escalade from this location. Process from beginning to end was basic, your typical sales people that think you don’t notice all the hidden charges in their contracts. I was happy with my purchase either way because that’s the vehicle I wanted. Would I recommend this place? Absolutely not. Would I purchase from this location? Absolutely not. Here’s why, I expect the customer service and customer satisfaction to be a top priority. The moment I drive off the lot, my truck had a service issue light come on. I took it to my nearest location to get the issue fixed which took almost a week and I had to pay a rental. I reached out to this location by phone, by email and even added the VP as well as General Manager. There was no follow-up. Mind you they knew about the issue when they sold the vehicle. I would expect the minimal courtesy of even responding or calling back to assure a customer that the issue will be fixed. This place couldn’t even do the bare minimum.

I was waiting in the Wiltshire for 3:15 hours for towing my car, because of flat tire!!! And Next day, since 8:30 called and now is 1 pm still no response, just saying we will call back 🤯🤯 Nobody cares about customer!

Save your time and go somewhere else. This dealership lacks in communication and when you are buyer or servicing a car the stakes are high and without proper communication it can cost you lots of money, valuable time or even both! I had a bad experience with this dealership and wanted to make them aware of my issue in an effort to assist them to a better customer experience. Below is an email I sent to all the top personnel who are running the place and sure enough, I got a call later that day from a person by the ... Read More

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Google - Jun 14, 2026

Save your time and go somewhere else. This dealership lacks in communication and when you are buyer or servicing a car the stakes are high and without proper communication it can cost you lots of money, valuable time or even both! I had a bad experience with this dealership and wanted to make them aware of my issue in an effort to assist them to a better customer experience. Below is an email I sent to all the top personnel who are running the place and sure enough, I got a call later that day from a person by the name of Dan who claimed to be a manager and apologies for the misunderstanding and assure the car needed a repair and was in service but still there and he would give me a call the next day so I could come down to the dealership, view the car and then possibly adjust the price to where it was before they blew me off for over a week. Guess what, he never called back and when I called and left a messages he never returned my calls! So here is what I wrote to the. Just wanted to give my perspective of how I think your dealership is doing, very poor in my experience! I started out talking to Robert your sales representative on Friday May 29th and wanted to come and see the car in person. I asked Robert if he would be working over the weekend and he said he would be working the Next day, Saturday if I wanted to come out. I requested if he could please fully charge the car so I could verify that the battery degradation had not gotten that bad and he agreed he would and contact me first thing in the morning. He did text me with a picture of the partially charged battery and a dashboard message claiming “Not Able to Charge”. I asked if he could fully charge the car and let me know and I would come down to the dealership. Guess what, he never contacted me. I finally contacted him at 4:30 and he texted me back and said it was a full day since it was month end and only there till 6PM. Since he did not work on Sunday I asked to come and see the car either Monday or Tuesday when he was going to be there. Shortly after that I noticed that the price of the car had been increase $500.00 from $14,610 to $15,010 and asked if he was aware of the increase and if he could ask management if I bought the car on Monday or Tuesday would they honor the previous price. Since then I have tried to contact Robert multiple times and emailed him and included Fay the general sales manager and he has not even had the courtesy to even return my calls, texts or email! In addition, adding insult to injury, your dealership has increased the price again by $1,000 since last week. I am sure you know, what your staff does is a reflection of the company they represent!

Cadillac of Beverly Hills Service Department -- A Masterclass in Incompetence After six separate visits for the exact same unresolved issue, it's clear this service department deserves to be called out. (I know what you're thinking.. Why do I keep going back? The only other dealer is in Sherman Oaks, too far but its the only choice now.) Six times. Let that sink in. Each visit follows the same frustrating pattern: I bring the car in for a persistent problem, and each time I'm given a completely different explanation for the cause. Not once has there been ... Read More

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Yelp - Apr 22, 2026

Cadillac of Beverly Hills Service Department -- A Masterclass in Incompetence After six separate visits for the exact same unresolved issue, it's clear this service department deserves to be called out. (I know what you're thinking.. Why do I keep going back? The only other dealer is in Sherman Oaks, too far but its the only choice now.) Six times. Let that sink in. Each visit follows the same frustrating pattern: I bring the car in for a persistent problem, and each time I'm given a completely different explanation for the cause. Not once has there been consistency, accountability, or even a hint that they truly understand what they're doing. Yet somehow, every single time, I'm assured the issue has been "fixed." And every single time, I return only to find the problem still exists. At this point, it's not just negligence--it's a systemic failure. To make matters worse, the lack of basic customer support is staggering. There are no loaner vehicles readily available, and being told it could take up to two months to get one is beyond unreasonable, especially when the fault lies entirely with their inability to properly diagnose and repair a vehicle. Expecting customers to repeatedly disrupt their lives because of the service department's incompetence is unacceptable. The staff appears disorganized and poorly trained, with no clear communication or ownership of the situation. And the general manager? Completely ineffective. There's no leadership, no escalation process, and no sense that anyone is actually interested in resolving the issue. This experience has been a complete waste of time, energy, and patience. A brand that prides itself on luxury and performance should not be represented by a service department that operates at this level of dysfunction. If you value your time, your sanity, and your vehicle, I strongly suggest looking elsewhere for service.

Been waiting on cancelled warranty balance to be paid for 2 months, couldn’t get clear answer on when exactly will be refunded, very frustrating

My husband and I requested information on lease deals (after waiting a half hour at the dealership), but did not hear back. Bad business and customer service!

Thanks for your reply Maria ... I took your advice and emailed Jenna but to no surprise I never heard back from her

We came into Cadillac of Beverly Hills ready to purchase two vehicles -- one for my husband and one for myself -- expecting a straightforward and professional experience. Fay, the GM, initially told us she would work out a deal for both cars. Instead, we were presented with an offer that pushed a lower model at a higher price than what we had clearly discussed. It felt misleading and completely misaligned with our conversation. When we chose to leave, my husband politely extended his hand, and Fay responded in an unprofessional manner that left a lasting negative impression. The following ... Read More

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Yelp - Mar 21, 2026

We came into Cadillac of Beverly Hills ready to purchase two vehicles -- one for my husband and one for myself -- expecting a straightforward and professional experience. Fay, the GM, initially told us she would work out a deal for both cars. Instead, we were presented with an offer that pushed a lower model at a higher price than what we had clearly discussed. It felt misleading and completely misaligned with our conversation. When we chose to leave, my husband politely extended his hand, and Fay responded in an unprofessional manner that left a lasting negative impression. The following day, multiple representatives from the dealership reached out and were able to finalize a deal on the vehicle we actually wanted. That effort was appreciated, and we moved forward with the purchase. However, when we returned two weeks later to purchase the second car, Fay once again inserted herself into the process, said she didn't "remember" us (even though she saw us the day before when we came in for a test drive for the second car) or the incident a couple of weeks back and made a point of stating that everything goes through her, so it doesn't matter who we work with. We ultimately purchased one vehicle, but the overall experience lacked professionalism, consistency, and the level of customer care one would expect from a dealership of this caliber. For the second vehicle we made the decision to go elsewhere We hope future customers receive a more consistent and respectful experience.

If you are looking to buy a Cadillac DO NOT PURCHASE a Cadillac the service is horrible. I had an appointment on Tuesday and my car has yet to be serviced … it is Thursday and they have no timeframe as to when they will be able to service the car. Further they stated they may be able to get to the car on Monday of next week. Then to make matters worse they sent me an email saying that I missed my service appointment! NO one has called me with an update! No response to messages and I even escalated ... Read More

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Google - Mar 19, 2026

If you are looking to buy a Cadillac DO NOT PURCHASE a Cadillac the service is horrible. I had an appointment on Tuesday and my car has yet to be serviced … it is Thursday and they have no timeframe as to when they will be able to service the car. Further they stated they may be able to get to the car on Monday of next week. Then to make matters worse they sent me an email saying that I missed my service appointment! NO one has called me with an update! No response to messages and I even escalated to the service manager - no response! Do NOT PURCHASE a Cadillac! My vehicle is under warranty and this is the level of service they provide or lack thereof!

My experience with Cadillac of Beverly Hills has become a complete joke. The current management and staff behave like customer service is an inconvenience rather than their job. The service department is disorganized, the drive-in area is absurdly small for a Beverly Hills dealership, and dealing with the staff feels like arguing with people who simply don't care. After four years of owning my Cadillac, the level of incompetence and attitude here is honestly shocking for a luxury brand. The current GM's behavior was the worst part. Instead of acting like a professional, she raised her voice, used ... Read More

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Yelp - Mar 17, 2026

My experience with Cadillac of Beverly Hills has become a complete joke. The current management and staff behave like customer service is an inconvenience rather than their job. The service department is disorganized, the drive-in area is absurdly small for a Beverly Hills dealership, and dealing with the staff feels like arguing with people who simply don't care. After four years of owning my Cadillac, the level of incompetence and attitude here is honestly shocking for a luxury brand. The current GM's behavior was the worst part. Instead of acting like a professional, she raised her voice, used profanity, and spoke to me in a completely disrespectful way. It was rude, aggressive, and embarrassing for a dealership that represents Cadillac. The leadership and staff at this place need a serious reset, because the way customers are treated here is unacceptable. Cadillac corporate should seriously look at what's going on at this dealership.

Very bad Castmer service sales person lied to me all day he told me I have car 2024 Chevrolet equinox Ev but I com here he told me I sold I drove 2 h don’t waste time here you gonna loose your time and almost day

The worst possible customer service a dealer can possibly have. Don't expect a response from Reneh even after you purchase a car from him

Cadillac of Beverly Hills, please find a bigger location to move your service department to. I understand that land in Beverly Hills/LA is tight, but you have clearly outgrown your facility and cannot take in the influx of clients looking to get maintenance/warranty work done to their vehicles. Your facility doesn't have a proper service drive for clients to drive in to get checked in for their appointments. Therefore, we clients are forced to block the sidewalk and even a part of the street, and our vehicle sits there while we have to embarrassingly face pedestrians having ... Read More

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Google - Feb 26, 2026

Cadillac of Beverly Hills, please find a bigger location to move your service department to. I understand that land in Beverly Hills/LA is tight, but you have clearly outgrown your facility and cannot take in the influx of clients looking to get maintenance/warranty work done to their vehicles. Your facility doesn't have a proper service drive for clients to drive in to get checked in for their appointments. Therefore, we clients are forced to block the sidewalk and even a part of the street, and our vehicle sits there while we have to embarrassingly face pedestrians having to walk around our cars when there is nothing we can do about it because there are no street parking. As a luxury car service center, clients expect to be welcomed and greeted when they pull into the drive. Nope, nobody welcomes you at Cadillac of Beverly Hills Service. I literally have to get out of the car to look for someone to talk to check me into the system. The online appointment system and the phone appointment system are not synced together. The scheduler on the phone will see different things compared to online. Most of the time, the service advisors are not aware that we made an appointment online until they actually have to check the system. Don't expect a loaner car without an indefinite wait time. If it's a small service, you'll be able to be Ubered to and from the service center. A bigger repair? Good luck with that. Expect to pay out of pocket for a third-party rental car if you really need a car during the repair. Cadillac of Beverly Hills no longer works with the Enterprise near their location. To be fair though, every Cadillac service centers around LA county are very backed up so most likely the loaner car situation is consistent. I give them a 2 star because my service advisor Sean tries to take care of my mom and/or I when one of us brings our Cadillac to him. She gets Ubered to and from the service center. He stays proactive and communicates in a timely manner with any updates. What a shame how the service department is poorly run. Their sales department is great! Shoutout to Kian and his team by the way.

Gavin Hay was very knowledgeable as to the product, as well as the intricacies of a purchase. He always responded to our calls and texts, even a month later. The used ATS, our new, car is exactly as advertised. We highly recommend Cadillac of Beverly Hills and Gavin Hay

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On May 22, 2022, I initially planned to purchase a used 2020 Cadillac, but I changed my mind and went to your Beverly Hills dealership instead — especially since I was referred through Costco. When we went down to parking level P4, I saw several new 2022 Cadillac Escalade ESVs. I pointed to a black one and said, “I like this one.” Ivan then said he would go upstairs to check on it. He returned with the finance manager, who explained that this vehicle had been in your inventory since May 17, 2022 — five days. I asked, “Why hasn’t this car been sold yet?” He replied ... Read More

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Google - Feb 9, 2026

On May 22, 2022, I initially planned to purchase a used 2020 Cadillac, but I changed my mind and went to your Beverly Hills dealership instead — especially since I was referred through Costco. When we went down to parking level P4, I saw several new 2022 Cadillac Escalade ESVs. I pointed to a black one and said, “I like this one.” Ivan then said he would go upstairs to check on it. He returned with the finance manager, who explained that this vehicle had been in your inventory since May 17, 2022 — five days. I asked, “Why hasn’t this car been sold yet?” He replied that they were “waiting for the customer.” I then asked, “How long does it take to sell a car when you have a cash buyer standing right in front of you?” His response was that they like to “give the customer time.” I then pointed out that your website showed five new Cadillac Escalades “coming in.” When I questioned this, I was told that those were pre-ordered vehicles. I told him directly that this appeared to be false advertising — potentially a bait-and-switch tactic to lure customers in, only to sell them something else. So my question to you, as the owner’s son and general manager of Beverly Hills Cadillac, is this: Why would you advertise vehicles that are already pre-ordered and not actually available for sale? That makes no sense — especially when the average customer cannot purchase them. Even if the original buyer backs out, the vehicle typically goes to someone on your VIP list. This is classic bait-and-switch. Be aware. Don’t shop here.

I purchased a 2025 Optiq in March of last year from Cadillac of Beverly Hills. While driving on a road trip over Thanksgiving the car lost all connectivity. It is now almost February and the car has not been repaired. Customer service has been terrible. I regret trading in my Tesla, which was trouble free, aside from political issues. Come on Cadillac of Beverly Hills, step up. Days later… nothing but a paltry response to placate me. Beware before purchasing from Cadillac of Beverly Hills.

Service Department!!! They simply do not have the space to give descent service. Just waited 45 minutes so my car can be seen by a service advisor. Spent 20 minutes blocking a lane of traffic to pull in. I have owned many cars from many different brands and I would say this is by far the worst

Starting at the top with the GM, Fariba Imanabadi, and going down from there, my experience with Cadillac of Beverly Hills was a disaster. For starters, the issuing of the title was completed botched, and it took at least 3 or 4 months just to receive my title. In addition, somehow it was reported to the DMV that the vehicle has a lean on it (it did not), so that caused the title fiasco to be even worse, and it screwed up my initial registration as well. The service department was much worse. I put the car in their shop for about 2 ... Read More

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Yelp - Dec 18, 2025

Starting at the top with the GM, Fariba Imanabadi, and going down from there, my experience with Cadillac of Beverly Hills was a disaster. For starters, the issuing of the title was completed botched, and it took at least 3 or 4 months just to receive my title. In addition, somehow it was reported to the DMV that the vehicle has a lean on it (it did not), so that caused the title fiasco to be even worse, and it screwed up my initial registration as well. The service department was much worse. I put the car in their shop for about 2 weeks the first time and over 1 week the second time, and the defect that exists with the USB interface that has been an issue since the first day that I purchased the car, is still a nightmare to deal with to this very day, and after spending at least 3 weeks with possession of the car, their service department was not able to improve this flaw at all. Granted, GM refused to stand behind their product by stepping up to the plate and replacing the defective components, so I understand that this was beyond the dealership's control. However, the things that were within their control were pretty darn disappointing as well. Case in point, when I reported to them that the brakes on my nearly brand-new car (at the time) squeak so bad that it wakes up my family when I leave for work, I would hope that they would offer to apply some of that paste that they have been applying to the back of the brake pads for decades, that at least helps reduce some of the brake squeaking. Instead, they only offered me their "sage wisdom" that was something like "brakes squeak" and they did absolutely nothing about it. In addition, I reported to my service tech a separate issue with my tracking knob for my infotainment system ( a totally separate issue, where the presets page have a tendency to recoil to the previous screen's list of channels, before the user has a chance to select a preset from that new list of presets. Rather than their service tech actually taking my concerns seriously and actually doing his/her darn job by putting some type of effort into attempting to replicate the problem in order to attempt to remedy the problem, it would appear that they put very little effort into trying to replicate the problem. Instead, they simply stated that they "could not replicate" the problem. Really, because when I picked the car up, I was able to "replicate the problem" repeatedly with their service manager seated in the passenger seat of my car, at least 3 times in least than a minute! After promising to get back to me about this issue, he didn't for months, so when I finally was able to get ahold of him to remind him, the service manager then said that the only way to attempt to address this issue again, is for me to go through the extreme inconvenience of having to bring the car in yet again! All because their service technician was too damn lazy to do his/her job! I refused to go through the extreme hassle of having to take my car in again....if they had taken my concerns seriously in the first place, there would be no need for me to go through this hassle again. Instead, I simply stopped doing business with this dealership at all. When I first contacted the GM about the myriad of problems that I was having, she assured me that she would address my concerns and get back to me personally. That also, never happened and she suddenly became impossible to reach. Do yourself a favor and avoid this dealership!

I’ve never had such a frustrating and dishonest experience with a dealership. Stay far away from Cadillac Beverly Hills. I spent weeks negotiating with a sales rep named Faisal. I was very clear from day one that I wanted a 36-month lease only. After going back and forth he came back with a great deal that he said was approved by his manager, Bill. I accepted the deal and asked for it in writing — he refused. So I summarized the exact terms in a text message, and we continued texting to schedule a time to come in and sign. ... Read More

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Google - Dec 7, 2025

I’ve never had such a frustrating and dishonest experience with a dealership. Stay far away from Cadillac Beverly Hills. I spent weeks negotiating with a sales rep named Faisal. I was very clear from day one that I wanted a 36-month lease only. After going back and forth he came back with a great deal that he said was approved by his manager, Bill. I accepted the deal and asked for it in writing — he refused. So I summarized the exact terms in a text message, and we continued texting to schedule a time to come in and sign. I also asked if they could deliver the car — he said absolutely not. When the day came, I rearranged my schedule, drove all the way to Beverly Hills with someone else so they could drive my car back after signing. When I arrived, Faisal wasn’t even there and had passed me off to someone named Reneh. We did a quick test drive, came back, and the first thing he did was ask me to fill out the credit application before even showing me the agreement or the actual terms. He told me they needed the application first. I trusted the deal we had already confirmed in messages, so I filled it out. After the bank approved me, they sent me to the finance office. That’s when everything fell apart. The numbers and terms in the contract were NOT what was agreed to in the messages. I thought it had to be a mistake. Instead, the finance rep brushed it off and said it was “only a little more.” Then a manager named Fay came in and said there was nothing they could do to honor the deal I was promised. I asked for my credit application to be reversed so I wouldn’t get a hard inquiry. She said she’d take care of it. Minutes later, another employee told me it cannot be reversed and that I would have to deal with the credit bureaus myself. I emailed Fay the next day and even called to confirm she received it — she did — but she never replied. Then the owner, Dan, called me. Instead of honoring the deal, he offered to reduce the down payment a little and give me a “duffle bag full of goodies” as a gift. I told him I only wanted the deal that was already agreed to in writing through text. Suddenly, they could do things they claimed were impossible before: now they could deliver the car, could improve the deal (still not to the original terms), and could send something in writing. None of this was possible until they got caught. The entire experience felt misleading and manipulative from start to finish. They asked me for a credit application before even presenting the agreement, changed the terms once I was already approved, and tried to pressure me into signing something completely different from what we agreed to. Please, do yourself a favor and avoid Cadillac Beverly Hills. I ended up going to another dealership with an honest sales rep and owner who treated me fairly, respected my time, and genuinely worked to make me happy. I’ll definitely make an official complaint to the BBB & DMV so they won’t do it to others. Cadillac Beverly Hills is the exact opposite of that. Stay away.

I’ve never had such a frustrating and dishonest experience with a dealership. Stay far away from Cadillac Beverly Hills. I spent weeks negotiating with a sales rep named Faisal. I was very clear from day one that I wanted a 36-month lease only. After going back and forth he came back with a great deal that he said was approved by his manager, Bill. I accepted the deal and asked for it in writing — he refused. So I summarized the exact terms in a text message, and we continued texting to schedule a time to come in and sign. ... Read More

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DealerRater - Dec 7, 2025

I’ve never had such a frustrating and dishonest experience with a dealership. Stay far away from Cadillac Beverly Hills. I spent weeks negotiating with a sales rep named Faisal. I was very clear from day one that I wanted a 36-month lease only. After going back and forth he came back with a great deal that he said was approved by his manager, Bill. I accepted the deal and asked for it in writing — he refused. So I summarized the exact terms in a text message, and we continued texting to schedule a time to come in and sign. I also asked if they could deliver the car — he said absolutely not. When the day came, I rearranged my schedule, drove all the way to Beverly Hills with someone else so they could drive my car back after signing. When I arrived, Faisal wasn’t even there and had passed me off to someone named Reneh. We did a quick test drive, came back, and the first thing he did was ask me to fill out the credit application before even showing me the agreement or the actual terms. He told me they needed the application first. I trusted the deal we had already confirmed in messages, so I filled it out. After the bank approved me, they sent me to the finance office. That’s when everything fell apart. The numbers and terms in the contract were NOT what was agreed to in the messages. I thought it had to be a mistake. Instead, the finance rep brushed it off and said it was “only a little more.” Then a manager named Fay came in and said there was nothing they could do to honor the deal I was promised. I asked for my credit application to be reversed so I wouldn’t get a hard inquiry. She said she’d take care of it. Minutes later, another employee told me it cannot be reversed and that I would have to deal with the credit bureaus myself. I emailed Fay the next day and even called to confirm she received it — she did — but she never replied. Then the owner, Dan, called me. Instead of honoring the deal, he offered to reduce the down payment a little and give me a “duffle bag full of goodies” as a gift. I told him I only wanted the deal that was already agreed to in writing through text. Suddenly, they could do things they claimed were impossible before: now they could deliver the car, could improve the deal (still not to the original terms), and could send something in writing. None of this was possible until they got caught. The entire experience felt misleading and manipulative from start to finish. They asked me for a credit application before even presenting the agreement, changed the terms once I was already approved, and tried to pressure me into signing something completely different from what we agreed to. Please, do yourself a favor and avoid Cadillac Beverly Hills. I ended up going to another dealership with an honest sales rep and owner who treated me fairly, respected my time, and genuinely worked to make me happy. I’ll definitely make an official complaint to the BBB & DMV so they won’t do it to others. Cadillac Beverly Hills is the exact opposite of that. Stay away.

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I made a service appointment on a Saturday at 9:30. This was confirmed by Cadillac of Beverly Hills, and I drove 45 minutes across town to drop off my car. When I got there, I was told that they couldn't even begin working on the car until Monday, because they don't have any EV technicians over the weekend. There were also no loaner cars for three weeks. So why did Cadillac of Beverly Hills affirmatively confirm the appointment, knowing I was bringing in an EV? Why not call, or email, or text? Thank you to this dealership for wasting two ... Read More

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Yelp - Dec 6, 2025

I made a service appointment on a Saturday at 9:30. This was confirmed by Cadillac of Beverly Hills, and I drove 45 minutes across town to drop off my car. When I got there, I was told that they couldn't even begin working on the car until Monday, because they don't have any EV technicians over the weekend. There were also no loaner cars for three weeks. So why did Cadillac of Beverly Hills affirmatively confirm the appointment, knowing I was bringing in an EV? Why not call, or email, or text? Thank you to this dealership for wasting two hours of my Saturday morning!

What initially seemed like a positive experience purchasing a used car here ultimately turned disappointing. My trade-in was not paid off in a timely manner, which resulted in accrued interest that I had to cover myself. Additionally, a service was added to my purchase contract without my knowledge. I strongly recommend thoroughly reviewing the purchase contract before signing via DocuSign, even when completing it in person.

⭐⭐⭐⭐⭐ A Truly Exceptional Dealership — Cadillac of Beverly Hills From the moment we purchased our Escalade, we experienced more issues than we ever expected. Some were cosmetic, some mechanical, and some were simply manufacturer defects — the type of things that can easily make you regret a purchase. But the one thing that made all the difference, and the reason we continue to stay loyal to Cadillac of Beverly Hills, is the extraordinary customer service from Service Manager Daniel Lorenzana and Owner Dan Broderick. From our very first conversation with Dan, he took the time to listen. Not rush us, not brush ... Read More

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DealerRater - Nov 19, 2025

⭐⭐⭐⭐⭐ A Truly Exceptional Dealership — Cadillac of Beverly Hills From the moment we purchased our Escalade, we experienced more issues than we ever expected. Some were cosmetic, some mechanical, and some were simply manufacturer defects — the type of things that can easily make you regret a purchase. But the one thing that made all the difference, and the reason we continue to stay loyal to Cadillac of Beverly Hills, is the extraordinary customer service from Service Manager Daniel Lorenzana and Owner Dan Broderick. From our very first conversation with Dan, he took the time to listen. Not rush us, not brush us off, but truly listen to every concern — and then take ownership of making it right. In a world where dealerships often forget the meaning of “customer service,” Dan still believes in it. He follows through, he communicates, and he genuinely cares. And then there’s Daniel Lorenzana, the Service Manager, who has been outstanding every single time we’ve had to bring the Escalade in. And truthfully, we’ve had to bring it in many times — far more than any new owner would expect. But Daniel never once made us feel like an inconvenience. He handles every issue with professionalism, patience, and a sincerity that is hard to find anymore. Even when the problem has nothing to do with the dealership — when it’s a GM or manufacturer defect — Daniel still treats it like his responsibility to help us get through it. What we appreciate most is that this dealership treats you the same whether you’re a celebrity, a CEO, or just everyday customers like us who financed their dream car. Cadillac of Beverly Hills is located in one of the most high-profile cities in the world, but they give you a small-town, “we know you by name” level of service that you rarely see anymore. At one point, we were genuinely frustrated with the vehicle itself — not the dealership — and despite everything, Dan and Daniel continued to go above and beyond to repair, reassure, and make things right. Their kindness, honesty, and willingness to work through every concern is exactly why, even if we ever needed a replacement vehicle, we would choose them again without hesitation. This has been my dream car, and while the process hasn’t always been perfect, the people at this dealership have been. And that matters far more than any defect a manufacturer can produce. To Dan Broderick and Daniel Lorenzana — thank you. Your customer service, integrity, and personal attention have turned a stressful experience into one that ultimately gave us trust, reassurance, and gratitude. We will continue recommending Cadillac of Beverly Hills to friends, colleagues, tribal communities, and anyone looking for a dealership that truly stands behind its customers. Five stars isn’t enough.

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If you enjoy deception, misrepresentation, and time-wasting games disguised as "luxury service," then Cadillac of Beverly Hills will not disappoint. I initially contacted this dealership on Sunday regarding a lease for a Cadillac XT5. After extensive negotiation with Faisal (salesman) and Bill (the General Manager), we reached mutually agreed-upon terms -- or so I thought. Immediately thereafter came the predictable high-pressure tactics to "come in right now" on a Sunday to sign, as though my professional schedule in the legal field were irrelevant. I made it explicitly clear that the only feasible day would be Wednesday, ... Read More

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Yelp - Nov 13, 2025

If you enjoy deception, misrepresentation, and time-wasting games disguised as "luxury service," then Cadillac of Beverly Hills will not disappoint. I initially contacted this dealership on Sunday regarding a lease for a Cadillac XT5. After extensive negotiation with Faisal (salesman) and Bill (the General Manager), we reached mutually agreed-upon terms -- or so I thought. Immediately thereafter came the predictable high-pressure tactics to "come in right now" on a Sunday to sign, as though my professional schedule in the legal field were irrelevant. I made it explicitly clear that the only feasible day would be Wednesday, and they confirmed the arrangement. Fast-forward to Tuesday evening: suddenly, our "agreement" was unilaterally modified by them. The brand-new XT5 I was supposed to lease had magically transformed into a loaner vehicle, one already driven 5,000 miles, conveniently offered at the exact same price as the new model. I suppose they assumed I'd confuse "pre-owned" with "premium." Then came the Cadillac Circus. Both Faisal and Bill emphatically represented that the car was "on their lot," simply awaiting detailing. They promised a 9-10 AM call Wednesday to confirm my pickup time. Of course, that call never came. When I finally reached Faisal around noon, he casually admitted he was "working on getting the car back to the dealership." Translation: every prior statement about the car's availability was false. Over the course of the day, I received no fewer than fifteen calls from them, during which the supposed pickup time changed from noon five six seven after hours and finally, Friday. Throughout this ordeal, they repeatedly requested my ETA, when I was 40 minutes away, 10 minutes away, 3 minutes away, as if I were approaching an actual car. Spoiler: I wasn't. It was all smoke and mirrors. Upon arrival, I was informed that I could sign the lease, pay the down payment, and leave without the car, which they would "deliver Friday." When I declined to sign a contract for an asset that did not exist on-site, I was told, and I quote -- that even if I did sign and pay, the contract wouldn't be binding until I physically had the car. For clarity: that statement is legally false and constitutes a material misrepresentation under California contract and consumer protection law. In layman's terms, that's potentially actionable fraud. Misleading a consumer about the binding nature of a financial contract isn't a "mix-up", it's a violation of basic legal standards governing fair dealing and reliance. After losing an entire day rearranging my legal calendar, returning a rental, and commuting across Los Angeles, I walked out with nothing, except a front-row seat to one of the most disorganized, unethical, and deceptive sales operations I've encountered in my professional life. If you enjoy bait-and-switch tactics, false representations, and time theft dressed up in Cadillac branding, by all means, pay Faisal and Bill a visit. For anyone who values integrity, good faith, or the law, you'd be better off leasing a scooter from Craigslist.

Does anyone work in the Service department of Cadillac BH? No seriously. And why offer online appointments if you guys don’t even follow up or refer to the reasons for the appointment. I made an appointment with Sean to bring my car in for some warranty repairs (super cruise not working, clunking noises, rattles) on a $100k car after 5k miles. No one greeted me on drop off or asked me if I need help. I approached one of the service guys who happened to actually be Sean after 10 minutes and he reluctantly helped me. Then I guess he ... Read More

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DealerRater - Nov 4, 2025

Does anyone work in the Service department of Cadillac BH? No seriously. And why offer online appointments if you guys don’t even follow up or refer to the reasons for the appointment. I made an appointment with Sean to bring my car in for some warranty repairs (super cruise not working, clunking noises, rattles) on a $100k car after 5k miles. No one greeted me on drop off or asked me if I need help. I approached one of the service guys who happened to actually be Sean after 10 minutes and he reluctantly helped me. Then I guess he looked in insisted and saw I had an appointment. Took all the info down, printed the paperwork and that was it. I thought it was strange, didn’t tell me when I can expect to have my car back or ask for my DL for the Kia we so I went to the lounge. 15 min goes by, 30 min goes by - I walk up to Sean he says -“you’re still here? Do you need a ride?” I respond - “Yea Sean that would be great, please tell me you didn’t see that I like an hour away and that it’s customary to provide a loaner when someone drops off their car for repair. He said he had to get manager approval for a rental since they don’t have loaners (NEWS TO ME) and came back saying he would have to put me on a waitlist for a loaner. So I told Sean to just give me my car back and thanked him for waiting an hour and a half of my time.

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Gary provided great service upon signing paperwork. Purchase 2025 Escalade. Sales manger was east to work with and straight to the point.

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Gary was a 20/10. Great service, amazing to work with and thanks to him I purchased my new 2025 Escalade.

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I purchased a PreOwned XT5 a few months ago. I returned to receive my first oil change at which I was asked for the wheel lock key. After a thorough search I realized I never received it. During this search I would also find out I was missing a spare tire. I contacted the Beverly Hills Cadillac sales department speaking to my initial salesperson to report the problem expecting them to help me in resolving this. Kevin m,y salesperson informed me that this can happen on preowned sales purchases that I basically they would not help in any way. ... Read More

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DealerRater - Feb 26, 2024

I purchased a PreOwned XT5 a few months ago. I returned to receive my first oil change at which I was asked for the wheel lock key. After a thorough search I realized I never received it. During this search I would also find out I was missing a spare tire. I contacted the Beverly Hills Cadillac sales department speaking to my initial salesperson to report the problem expecting them to help me in resolving this. Kevin m,y salesperson informed me that this can happen on preowned sales purchases that I basically they would not help in any way. Being that my car was a lease return I find this hard to believe. On the initial vehicle inspection Kevin told me I would find the spare under the mat but made the mistake of not asking him to show it to me. If this these items were missing I believe it the responsibility of any reputable dealer to be honest if items like this would be missing. I definitely won’t return to Beverly Hills Cadillac for a vehicle as they clearly didn’t appreciate me buying a vehicle from them.

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my car was at their shop for 10 days and when i got it back has many parts missing and damages on rear bumper and water spots all over they do not even return calls terrible service

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Brian Epps and his team did a phenomenal job getting us our 2024 Lyriq. The vehicle was worth the wait and Brian was phenomenal!

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I purchased for 2023 Cadillac Escalade ESV I pay over $150,000 My salesperson fay (fariba) She was one of the rude person ever I met .definitely, I don't recommend working with her she's out of the schedule route and a lot of attitudes She doesn't have respect for the customers, and she doesn't know how to talk to the people

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We purchase two Cadillacs in the last six months I must say Brian is very helpful and knowledgeable Answer every question I had. He did a great job. I will recommend him

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Easy, friendly, professional. What you see is what you get - there’s no bait and switch, foot-in-the-door, high pressure sales mind game BS you get from typical car dealers. Highly recommend.

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Our experience at the Beverly Hills Cadillac was great. Brian was an amazing salesman. He is knowledgeable, professional, and very helpful. I would highly recommend him if anyone is looking to buy a Cadillac..

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My experience at Cadillac of Beverly Hills was fantastic! The atmosphere is very mellow with no stress. My salesman Jonathan Aguilar was great to work with. He is very knowledgeable about Cadillacs and spent a generous amount of time with me even after I bought my car explaining all of its features. I highly recommend this dealership.

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Jonathan Aguilar helped us with high-quality, great feedback. I recommended stopping by and talking with him.

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Wow, Can I just say how great this dealership was! Especially Brian, he made the car buying process a breeze. It was almost like I couldn’t believe how smooth everything went and I kept waiting for a bomb to drop coz it all felt too good to be true. I got the car I wanted for a really unbelievable price! The car was well prepared, drives great, and is beautiful all around. All my questions were answered and what was discussed was delivered in full. Still in a bit of disbelief walked away with an awesome deal! I highly ... Read More

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DealerRater - Oct 23, 2022

Wow, Can I just say how great this dealership was! Especially Brian, he made the car buying process a breeze. It was almost like I couldn’t believe how smooth everything went and I kept waiting for a bomb to drop coz it all felt too good to be true. I got the car I wanted for a really unbelievable price! The car was well prepared, drives great, and is beautiful all around. All my questions were answered and what was discussed was delivered in full. Still in a bit of disbelief walked away with an awesome deal! I highly recommend this dealership for your needs and ask for Brian, he’s truly great! A very heartfelt Thanks to Brian and Beverly Hills Cadi, you really know how to make some dreams come true!!!!

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Jesus Gave me great care ,and took care of me Gave me great service. I would definitely come back to Beverly Hills Cadillac

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i have not bought a new car for 17 years. i was expecting a long dragged out hassle. however, CADILLAC OF BEVERLY HILLS was totally prepared to meet our needs. granted i had all my ducks in a row, they were professionally on point. we are very pleased that whatever we spoke on the phone was delivered when we got there. thank you for a pleasant experience STEVE & JEANETTE JIMENEZ ps i forgot the finance persons name and he deserves credit as well

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Thank you for providing good service with the Cadillac Escalade. Wife love the vehicle will come back here.

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Very professional, quick and too the point. It was a fun, pure and seamless transaction, no funny business. I highly recommend this dealership and Jesus specifically.

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Outstanding dealership and most particularly Robert Roman. The entire process was painless and the best car buying experience we have ever had. Robert is efficient, helpful and goes above and beyond to assist. Not pushy, just a true professional. Would never consider going anywhere else.

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Dealership was conveniently located next to my work. Staff was nice and easier to deal with. Would recommend for anyone who wants a Cadillac.

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I had an outstanding new car purchase experience with Beverly Hills Cadillac. Big shout out to my salesperson Ivan as well as Ashley, Jim, Lynn, Mo, and all who helped me. From order to delivery, Beverly Hills Cadillac was prompt, professional, and forthright through the entire process. This is the best new car experience I have ever had. They took care of all of my requests and made sure I was a satisfied customer. Beverly Hills Cadillac truly understands customer service - so refreshing for a car dealer!

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It was the best experience I ever had buying a car Beverly Hills Cadillac is A ONE

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Jonathan was great! Helped me get into a car I had been waiting many months for. Had things prepared upfront so I didn't have to spend extra time in the dealership. Thanks!

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Jesus was very knowledgeable about the vehicle he new what he was doing he answer all my questions with confidence he a great sale person

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My experience at Cadillac Beverly Hills was excellent I felt taken care of at all times. Jesus was awesome! Well mannered and knowledgeable. Everyone who I dealt with that day was extremely nice and patient I really recommend this dealership 😉🙂

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The best service ever! Employee Jesus ochoa made my experience delightful. Needed help picking out a car and did a great job advising me.

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