Customer Reviews
I leased an Escalade yesterday, and the experience was outstanding. Arya Charmchi provided exceptional service. He patiently explained every detail and answered all of my questions thoroughly. If you would like to have a test drive, ask for Arya. In the finance department, Kallan was incredibly warm and welcoming. He was so knowledgeable and explained the details of the lease and protection plans. He made the entire process smooth and truly delightful.
Biggest thank you to Bahaa and Fay for taking care of me from A-Z and being so kind. Not only did I get a great deal on my car, I was able to build a relationship with these amazing people that actually care and respect me and my time. Definitely recommend Cadillac of Beverly Hills to anyone interested an a Cadillac!!!
Great dealership! Appreciate Bahaa and Fay for being so kind and giving me a great deal on my car. Will definitely be recommending them to my friends and family.
Bahaa is great at what he does and I appreciate him making the buying process so easy for me. Thank you to Fay as well for making it possible. Great dealership and great service!
Go see Zino!
Gary provided great service upon signing paperwork. Purchase 2025 Escalade. Sales manger was east to work with and straight to the point.
The best service center for cadillac. I have been to casa de cadillac, and calabasas and they are a waste of time. Cadillac of beverly hills knows what they are doing. Albrick is an amazing guy and super attentive. He alone provided better service than any other service advisor i have experienced at other dealerships. He is a gem
Today we bought our first Escalade IQ from Cadillac of Beverly Hills. I purchased three V series prior. This was our first EV. Stacie in sales was very helpful and very kind throughout the entire process. Car was delivered to my home the next day. Very happy customer and terrific experience.
I bought my 2024 Escalade back in July 2024. I had a great experience at the dealership, and my salesperson Fay was very thorough and patient (I was a little stubborn at first :-). Everyone I met in the dealership was attentive and you can tell its probably a great place to work. I would definitely recommend and I'd definitely buy again from Cadillac of Beverly Hills. Note: If you get a "Cadillac of Beverly Hills" hoodie, they run a little small. I have a 2x but it's a little sung on me. 🙂
Dan & Jonathan did a fantastic job helping me get into a Cadillac Optiq today. Thank you.
I interfaced with three of the employees at Cadillac of Beverly Hills to replace my current sports car. I found all three to be knowledgeable and professional (Gavin Hay, Kaalan Day and Chris (unknown last name). The youngest of the three was Gavin Hay, the salesperson assisting us on the purchase of our car. Gavin is a young asset to the dealership. Although he knew I was at the dealership to purchase a used Tesla, he very smoothly had me looking at the Cadillac Lyriq. It was a pleasure working with Gavin.
When the time comes to replace my wife'... Read More Google - Feb 24, 2025
Lee he is great 👍
Gary was a 20/10. Great service, amazing to work with and thanks to him I purchased my new 2025 Escalade.
I couldn’t be happier with my experience purchasing my new 2025 Escalade ESV. Howard, my sales representative, has been exceptional—this is the second Escalade he’s helped me purchase, and his professionalism and attention to detail are unmatched. He made the process seamless and truly goes above and beyond for his customers.
I also want to give special recognition to Kaalan, who handled the financing. He was absolutely spectacular—professional, knowledgeable, and made the entire process stress-free.
A huge thanks as well to Fay, the GSM, for making this happen. Her dedication to customer satisfaction and ensuring everything went ... Read More Google - Feb 15, 2025
Robert here is fantastic and helped me greatly about my research. He is very knowledgeable about the 25 Escalade, and helped me test drive all configurations of Escalade. Fantastic. If I were to buy Escalade later, I would definitely choose this location.
Kevin was a great help
Gabriel Reyes went out of his way to drive my new car to my house on a Friday night way out of his way, and spent time with me showing me all the new features. He didn't rush me at all and was very informative. I would highly recommend him!
Hi Jonathan I happy visited Cadillac of Beverly Hills because you the best service, you help me bought new car my dream, Thanks so much you delivered car to my house. I will recommend any friends to buy car with you in the future.
Howard, the salesman helped us get our dream car! Very helpful since the moment I called the dealership. He made sure we got what we wanted! He even gave me some of his personal snacks ☺️🤭 we truly appreciate this dealership!
Beverly Hills Cadillac is amazing, everyone is very attentive and helpful. Jonathan Aguilar and Kaplan Day got everything ready, it’s matter of 10 minutes and I’m already in the new car. All the contract detail is on point, no bullshit hidden fee like usually all the dealer input into your contract. I’m truly grateful for the great experience.
Just got really great service at Cadillac Beverly Hills. Fixed my issues, made the entire process smooth, great communication and friendly people. What a luxury service experience should be! My service advisor Ricardo was A+.
The salesperson Stephen was exceptional from the call to the delivery to the process. Car was very clean he was thorough and took my interest to heart and never stopped giving me confidence. Unfortunately other reasons like 8 hrs to get the car and deal I wanted was tiring but the finance dept was very nice. I will return shortly for another vehicle for my child hopefully it will be smoother but will return to same sales person
This Cadillac dealership is, by far the best dealership. I've had my car serviced at. The service team and the mechanics are wonderful. They do an amazing job. They go above and beyond with their service. Highly recommend, buy a Cadillac through them or getting your Cadillac. Repaired to them, my service provider is "Danny" Hit him up for your Cadillac. Needs Thanks, guys for all the great work. You do.
Our sales person Howard was extremely honest and a pleasure to work with. He was very caring and made sure the transaction went smoothly. He cares for his clients benefits and makes sure that they’re getting the best deal possible. Thank you to Howard and the team.
Great communication, very reasonable negotiations, quick signing. To top it off, they beat my credit union interest rate! Top notch all the way.
Daniel was very helpful, professional, and friendly !
It's unusual to describe one's experience with a car dealership as "respectful," but that's the best word I can use in describing Cadillac of Bevery Hills. We bought a like-new certified pre-owned XT6 and then discovered an issue requiring a very expensive repair shortly after the warranty expired. Given the very low mileage, however, we sought help from the Sales Manager. They got GM to agree to cover the repair as if it were still under the original warranty with only a small deductible. While this was an unusual case that might not easily be ... Read More Google - Oct 29, 2024
I am incredibly happy with the purchase of my new Lyriq! This is my first electric vehicle, and I couldn’t be more thrilled thanks to the team at Cadillac Beverly Hills. A special thanks to Stacy, who was very attentive and explained everything in great detail, making the buying experience so enjoyable! I’d also like to thank Faye, who made sure we were completely satisfied and received our car on time. And a huge thank you to Kaalan Day from the finance department for being so friendly and efficient—our paperwork was completed quickly and without any hassle. ... Read More Google - Oct 24, 2024
1st class
Really happy with our experience at Cadillac of BH. Brian Epps was a pleasure to work with and we are so happy with our new Lyriq!!
5-Star Experience at Cadillac of Beverly Hills!
From start to finish, my experience with Cadillac of Beverly Hills has been nothing short of exceptional. Ryan and Edwin went above and beyond to make sure every detail was handled with care and professionalism. Their attention to detail and dedication to customer satisfaction is truly unmatched.
Not only did they deliver my Cadillac all the way to San Diego from LA, but they also kept their word on everything, right down to the hoodies they promised! The finance manager was equally amazing, ensuring the process was smooth, transparent, and stress-free.
The whole ... Read More Google - Oct 6, 2024
Excellent staff, customer service and buying experience. Second to none!
Ricardo is the man to see
Sean Miles was very helpful in servicing my vehicle. Great experience at this dealership overall.
This was the place Edwin and Fay welcomed me into their store and helped me to select a ride that was suitable for me and not to heavy on the pockets. I appreciate your team Fay and the great customer service that you all provided from the beginning to the end of my engagement. Thank you !!
Great experience @bh Cadillac. Linda helped me out and was very attentive and my needs.
Linda the receptionist was amazing ! As soon as I walked in she greeted me and was very welcoming throughout my experience.
I called CofBH and the receptionist Linda was super sweet and extremely helpful with all the questions and info I needed. Thanks again!
My experience at Cadillac of Beverly Hills has been great so far. As soon as I walked in I was greeted by Linda the receptionist there and she assisted me with my questions and made sure I got the help I needed. I will be returning. The atmosphere has been very welcoming.
I recently visited Cadillac of Beverly Hills and was warmly greeted by Linda, the receptionist. From the moment I walked in, Linda made me feel welcome and comfortable. She was not only professional and efficient but also genuinely kind and attentive. Linda’s positive attitude and willingness to assist with any questions or concerns made my experience truly pleasant. It’s rare to find someone who can balance warmth with professionalism so well, but Linda does it effortlessly. I highly recommend visiting Cadillac of Beverly Hills and experiencing Linda’s exceptional service. She truly is a standout in her role.
Linda the receptionist was very kind and helpful
We recently had the pleasure of working with Cadillac Beverly Hills and had a fantastic experience! I called them Friday night with our wishes and they had exactly what we wanted. It was the best and easiest vehicle purchase ever. To top it off , we live in the Bay Area near San Francisco and Jonathan Aguilar kindly drove the Escalade directly to our home the next morning and flew home that evening. Thank you so much, Jonathan! We highly recommend this dealership and Jonathan!
I recently had the pleasure of working with Cadillac of Beverly Hills and was thoroughly impressed by the professionalism and customer service throughout my experience. From the moment I stepped onto the lot, it was clear that this dealership prioritizes its customers and employees.
Sales and Service: The sales team was knowledgeable and attentive, ensuring I found the perfect vehicle to meet my needs. The service department also did an excellent job, ensuring my car was in top shape and promptly addressing any concerns.
Special shoutout to Nicole.
I highly recommend Cadillac of Beverly Hills to anyone looking for a ... Read More Google - Aug 16, 2024
I just bought my dream car at Cadillac of Beverly Hills! The salesman, Jonathan, was so kind and patient from the moment I arrived to the moment he delivered my car to my home! I also had the opportunity to meet Ryan who oversaw the transaction and made sure that I was happy with the their service. I can confidently say Jonathan, Ryan, Kallan and Rossana went above and beyond for me. Definitely got 5 star service here! Thank you everyone!
From the wonderful, and personal receptionist Rosie, to Fay and Gabriel with their knowledge expertise and honesty this is the ONLY Cadillac dealership we will ever recommend. I guarantee nobody has the work ethic, morality, and integrity as Fay. Don’t expect to get judged if you don’t live in their city, or come in with your work clothes, because as business owners we went in straight after work from an hour away and were treated with nothing but kindness and respect. Kaalan went the extra mile to use his relationship with our lender to lower some numbers for ... Read More Google - Aug 3, 2024
I had a really excellent experience at Cadillac of Beverly Hills with Edwin! I’ve been cursed with some really stressful car buying experiences in the past, and this was nothing like the last ones! The experience was so smooth and stress free - Edwin really worked with me to make sure I ended up in the car that I truly wanted. I felt like I knew so much about the car before we got to the negotiation stage to ensure it really fit my needs, which has been something missing from my past car buying experiences! Edwin was extremely ... Read More Google - Jun 13, 2024
Kevin kanifati helped us with our purchase and made everything so smooth. Great service! Will be recommending him.
Fay was honestly the most hospitable product specialist we’ve met after visiting a handful of nearby locations. She offered a few options that fit our criteria and we were able to choose from the selections they had in stock so i can compare visually the minute differences.
Everyone at the dealership was super helpful during the time of purchase. The car was gone over by Fay in such attention to detail making sure it was 100% of the car we wanted. Even taking care of a few minor issues that came from the factory. She coordinated with her colleagues to ... Read More Google - May 11, 2024
We recently purchased a used vehicle from the dealership and had a wonderful experience. We were out of town buyers and our salesman, Rene, took care of every detail. Car was shipped out of state and arrived exactly as described. Many thanks to Rene and the dealership!
I purchased a PreOwned XT5 a few months ago. I returned to receive my first oil change at which I was asked for the wheel lock key. After a thorough search I realized I never received it. During this search I would also find out I was missing a spare tire. I contacted the Beverly Hills Cadillac sales department speaking to my initial salesperson to report the problem expecting them to help me in resolving this. Kevin m,y salesperson informed me that this can happen on preowned sales purchases that I basically they would not help in any way. ... Read More DealerRater - Feb 26, 2024
I purchased a 2020 Pre-owned Cadillac XT5 recently. I love the car but more importantly this dealership stands behind their values of honesty and integrity. I go through cars quickly but what I won’t do is purchase another Cadillac from anyone else other than Beverly Hills Cadillac. Thanks very much Harry!!
I wanted to express my heartfelt appreciation for Jonathan's outstanding assistance during my recent car purchase with Cadillac Beverly Hills. His professionalism, knowledge, and genuine care made the car-buying experience truly exceptional. Jonathan's dedication to understanding my needs, his patience, and his tailored recommendations were remarkable. He is a true asset to your team and has set a high standard for customer service. Please convey my gratitude to Jonathan for his exemplary salesmanship. Cheers, Domnic Nadar.
Today I want to update my review and let everyone know that Cadilac Beverly Hills has been a great partner. I was a little upset and I wrote my review a little out of anger, and I want to say that they have been outstanding. The staff is very very very communicative and they have been able to resolve my matter very quickly. I’m very impressed with Harry Bill, Prisila and the team at Cadilac of Beverly Hills I recommend no other dealership for a Cadillac. These people are family to me and I appreciate them very much. I ... Read More Google - Feb 15, 2024
I just purchased the car that I’ve been dreaming of for almost three years and this place made it possible. First of all, everyone is so nice there. From the time we walked in the door to the time we left hours later, everyone was so nice and eager to help. That said, Jonathan, was the most amazing. He was always helpful, listened to all my requests and didn’t leave my side until everything was fixed and figured out, even things that were out of his control. Thank you to everyone that helped make my dream car a ... Read More Google - Jan 22, 2024
What a wonderful purchasing experience. Jonathan made our purchase so easy. He was so sweet, caring, helpful, and professional. Thank you so much, Jonathan. We appreciate your help, love, and care. You are just the best.
Just recently purchased a vehicle at Cadillac of Beverly Hills and I have to say I am very pleased with the whole process. Our salesman was Mohsen Yazdanian and he was amazing! He went out of his way to make everything just right for us. Very professional, informative and friendly service. Thank you Mo! And thanks also to the young lady that helped us in the financing dept. Will definitely recommend Cadillac of Beverly Hills to our friends and family.
I recently had the pleasure of working with Brian Epps in our quest to find a specific car we had been searching for over the past two years. After reaching out to Brian six months ago, I can confidently say that his commitment, professionalism, and tireless efforts truly set him apart in the realm of customer service.
From the outset, Brian demonstrated an unparalleled level of dedication to understanding our unique requirements. He took the time to listen attentively to our preferences, specifications, and constraints, assuring us that he was fully committed to finding the perfect match for our needs. ... Read More Google - Dec 12, 2023
It has been such a pleasure working with Renee R. From the beginning he has gone out of his way to make sure that I got everything that I wanted for my car. He is professional, responsible and such a pleasure to work with. Even after I bought my car from him , anything I needed or issues I had he did his best to help me out and get me the information I needed. If you want to have the best experience and like t5o have someone remember you and not just be a sale and forgotten about, definitely ... Read More Google - Oct 31, 2023
I came to cadillac of Beverly Hills. Just to look at a car and get information. He made the deal so sweet for me. I ended up purchasing a 2020 CT5. And it is sweet. So sweet and I'm so glad he made that deal for me. I am thoroughly satisfied.
I had the pleasure of working with Kevin Kanifati when I was in the market for a new Cadillac Escalade, and I couldn't be happier with the experience. Kevin went above and beyond to ensure that I found the perfect vehicle that met all my needs and preferences.
Kevin's exceptional communication skills made the entire process smooth and stress-free. He was always prompt in answering my questions and keeping me updated on the progress of my purchase. I felt like I was in the hands of a true professional who genuinely cared about my satisfaction.
If you're ... Read More Google - Oct 12, 2023
A little overdue review (apologies Priscilla). Recently purchased another escalade from BH Caddy and was thoroughly impressed and safe to say more than satisfied.
I was a little hesitant to visit the dealership since the first time i bought an escalade, Cadillac of Beverly Hills was my first stop but i ended up getting assigned to a salesperson that was condescending and left within a few minutes of reaching (this was October 2022, apparently he is no longer with the dealership). I ended up getting the 1st one from out of state.
Was interested in getting another one and figured there'... Read More Google - Oct 11, 2023
I had an exceptional car purchasing experience thanks to Renee, Howard, and Goli. Renee's knowledge and patience made finding the perfect car effortless. Howard's expertise and friendly demeanor during the explanation on how the car works made it simple to learn and setup. Goli's financial guidance ensured a smooth transaction for financing and signing. Together, they provided top-notch service, making this buying process a breeze. I highly recommend this team for a stress-free and enjoyable car-buying journey. I definitely will be back to Cadillac for another purchase.
First time I brought my Denali here. Very knowledgable technicians and I have experienced great customer service by Allen. My car got repaired same day without a question. They just earned another customer for their service!! Thank you🙏🏼
Thorough. Communicative. Very personable. Alan E. is everything that a service advisor should be. He has serviced my vehicles for some time. I ask for him specifically.
my car was at their shop for 10 days and when i got it back has many parts missing and damages on rear bumper and water spots all over they do not even return calls terrible service
Brian Epps and team were phenomenal! Love our new 2024 Lyriq and extremely pleased with the exceptional service we received from our team!
Brian Epps and his team did a phenomenal job getting us our 2024 Lyriq. The vehicle was worth the wait and Brian was phenomenal!
What a wonderful purchasing experience! Kevin Kanifati made my purchase so easy. It was definitely worth the drive from San Diego to Beverly Hills. Everyone we dealt with at this dealership was courteous and professional.
I purchased for 2023 Cadillac Escalade ESV I pay over $150,000 My salesperson fay (fariba) She was one of the rude person ever I met .definitely, I don't recommend working with her she's out of the schedule route and a lot of attitudes She doesn't have respect for the customers, and she doesn't know how to talk to the people
Wondeful
Thanks dear René👌 Thanks dear Kan 🙏 Thanks dear Rayan 👍🏻 They are very professional specially in commercial paperworks bay far vs my other dealership experiences , also very kind and friendly, Thank you guys 💚🤍❤️Highly recommend 💚🤍❤️
Good experience. Jonathon was patient and helpful. Auto trader had incorrect info on vehicle regarding vehicle having leather seats. But still felt it was fair price. He didn’t try and upsell me on added expenses,which I appreciate. Very nice assisting in driving our vehicle from garage to location of new vehicle.
Definitely worth the traffic of LA to shop here. Ken (our salesman) was friendly, courteous, and kind. I bought a nice car, for a good price. Can't ask for much more.
(Translated by Google) good (Original) 好
experience was amazing my man Ken Azad hooked it up great service had a great day go amazing deal
They really take care of your Cadillac and the service advisor Greg Darr was very helpful and professional
Cadillac of Beverly Hills employees are so cordial, made us feel at home and were very receptive to our needs! No pressure sales looking at the new vehicles in the showroom and asking questions. Just wish our Escalade ESV was paid off such a awesome price on the CT5 V-SERIES we would be driving one right now!!! Ask for Rene he will take care of you for sure
Johnathan Aguilar went above and beyond and was instrumental in helping us get our dream car. He is attentive, kept in constant contact with us, was transparent, and set expectations so we didn’t feel like we were on a roller coaster. If your looking for more than a transactional relationship, Johnathan is your guy.
Working with the entire team at Cadillac Beverly Hills exceeded our expectations at every step. The car market is different than it was, with supply shortages and crazy demand, to get the car you want you need a good dealer on your side. After trying ... Read More Google - May 5, 2023
Kevin made our escalade purchase very easy and gave us many options. 10/10 experience.
We purchase two Cadillacs in the last six months I must say Brian is very helpful and knowledgeable Answer every question I had. He did a great job. I will recommend him
Easy, friendly, professional. What you see is what you get - there’s no bait and switch, foot-in-the-door, high pressure sales mind game BS you get from typical car dealers. Highly recommend.
Great experience at the Beverly Hills Cadillac dealership. Ken Azad was our salesman. Very knowledgeable professional, and extra helpful. I highly recommend Ken @ this dealership. We are happy with our purchase. Great price Cadillac suv ESV
Great Dealership! They were so easy to work with. Process went smoothly and we got an amazing Escalade out of it. Jonathan helped us out with the sale and was the best!
If you are in need for an Escalade or any Cadillac go to Kevin! Kevin Thank you so much for your help. We are loving our new truck!
Our experience at the Beverly Hills Cadillac was great. Brian was an amazing salesman. He is knowledgeable, professional, and very helpful. I would highly recommend him if anyone is looking to buy a Cadillac..
Sales rep Jonathan Aguilar was a prince! He got me a rare 2023 Lyriq Debut Edition in February 2023. Showed me all the details and continues to respond to my questions. Very friendly dealership. Moved recently from West LA Martin Cadillac on Bundy/Olympic.
Ken Azad did an outstanding job. He helped locate the vehicle I wanted after many months while dealing with limited availability.
I truly enjoyed purchasing my vehicle from this dealership. Jonathan, my salesman, was very helpful and made the overall experience less stressful being that we came from out-of-town. The car itself was immaculate and loaded with bells and whistles; I couldn’t have gotten a better deal anywhere else.
I was overwhelmed with how to get the car home. I asked Jonathan if he could assist me in transporting the vehicle home. He told me don’t worry about it he would find a way to transport it, and he did just that. The car was delivered the very next ... Read More Google - Feb 16, 2023
I recently purchased my new car at Cadillac of Beverly Hills and the experience couldn’t have been better. Great customer service from every employee, especially my man Kevin! If you’re looking to buy a new car, this is definitely the place to go to. 10 out of 10.
Purchased my new vehicle from Ken azad he is one of a kind very high end and professional experience, also helped with the delivery and man he is the best in this store very happy with my purchase and this store is truly blessed to have him here they have exceeded my expectations very very very very happy lyn the finance manager is by far the sweetest person I have ever met
This is a great and fair dealership! Kevin has been the best to my family and I was the last 3 years. Very professional and straight to business, no BS! Thank you!
Thank you to Jesus for helping us in getting our car! He was completely professional throughout the whole experience. We are over joyed with our Cadillac! Thank you again!