The best guys every time I come here I get quality

I want to thank Sean Miles who works in the Service Department! Sean went above and beyond to help we fix a setting on my CT5 that's I've wanted to have since I bought it. Thank you, Sean: you're an incredibly skilled and impressive person!

We have purchased many vehicles over the years; Jaguars, Mercedes, Cadillacs, Genesis-and we can truly say that this dealership surpassed every dealership we have ever purchased from. Our exceptional experience actually began before we ever stepped foot in the dealership. I worked with Taylor over the phone, and he was absolutely wonderful. He was efficient, attentive, and, most importantly, he truly listened to me. He understood exactly what we were looking for and handled all of the negotiating before we arrived, which made the entire process incredibly easy and stress-free. Taylor also arranged for Fay, the GM, to call us personally so we could finalize the deal over the phone before making the trip to the dealership. There were no surprises when we arrived, everything we had discussed and agreed upon was honored. They even arranged and paid for an Uber to pick us up and bring us to the dealership. From the moment we walked through the doors, we were greeted and treated like family. Everyone was professional, down-to-earth, genuine, kind, and incredibly efficient. There was absolutely no pressure, which is so different from what we have experienced at many dealerships. There was none of the typical back-and-forth negotiating or feeling that they were trying to get the best deal for themselves. Instead, we genuinely felt that it was all about us, making sure we were happy, comfortable, and completely satisfied with our purchase. Taylor, Fay, the GM; Kevin in Sales; and Stacie in Finance were all absolutely WONDERFUL! Each one of them played a part in making this one of the easiest and most enjoyable vehicle purchases we have ever made. We also had the pleasure of meeting the owner of the dealership, who personally went out of his way to get us water for our drive home. He didn't ask one of his employees to do it, he did it himself. That simple gesture spoke volumes to us about the kind of person he is and the way this dealership is run. When that level of kindness and humility comes from the owner, you can understand why the entire team treats their customers so exceptionally well. We have never left a dealership feeling the way we did that day. We didn't feel like customers, we felt like we had been welcomed into a family. The kindness, sincerity, professionalism, and personal attention we received from the very first phone call until we drove away were truly something special. Without hesitation, we will purchase from them again in the future and will enthusiastically recommend them to our family, friends, and anyone looking for an exceptional car-buying experience. They have earned our trust, our respect, and our future business. Thank you, Taylor, Fay, Kevin, Stacie, and the entire team for making what is normally a stressful experience such a wonderful and memorable one. You have truly set the standard for what a dealership should be!

Excellent service from Kevin Kanifati in helping me easily purchase my new 2026 Cadillac Lyriq. Everything handled on the phone and online. Just went in, and after he showed me the details of the car (which is wonderful, btw) I was on my way. Thank you!

10/10 experience! Robert and Stacie were amazing with helping us purchase our LYRIQ. Very easy-going people and will assist you throughout the whole process. Thank you for giving us an amazing experience like no other.

from the moment I got there The service attendant new me recommended full service details I did the service done quickly car washed on my way

I've serviced my car here twice already, and both times it was flawless. Both times my service advisor was Isaiah, and I'll be booking my future appointments with him too. He has great knowledge of the products and procedures, and his communication was immaculate. The service itself was excellent as well — they're very efficient, don't hold the car any longer than needed to perform all necessary repairs, and return it with every issue addressed. This is pretty much the first service department I've been really happy with across many car brands and dealerships.

Reneh was great! We got a Optiq 2027 blue interior. Gave us some free gifts too appreciate it a lot.

I will follow Reggie Shelton anywhere. He is the BEST.

Had a great experience with Reneh and Stacie here! 5 stars. Reach out to them. 👍

Eric over in Parts was awesome to work with! He was super helpful, easy to deal with, and made the whole experience a breeze. You can tell he really cares about taking care of the customer and putting them first. Great customer service and a great guy to work with. Definitely deserves 5 stars!

Reneh is one of a kind and a true class act. I called from out of state, never drove or even saw the car in person, and he still made the entire transaction effortless. He took me seriously, kept everything straight, stayed responsive, and knew how to get the deal done. This purchase was a huge blessing for my family. If you’re serious and ready to do business, Reneh is your guy. Appreciate you, brother. Until next time, guy!

Reneh, Ivan and Faith are awesome. Seamless transaction. 1 phone call and came to sign and drive! Please give them your business and make sure to ask for Reneh. The gift bags were an awesome touch to an already great experience!

These staff members are great, professional and fast. Their new service center in Culver City is going to be the best ..Its so Large ....I can see the level of service will be Five Star. We have been waiting for a top notch Cadillac Service Department to open since the large one in WLA closed. Beverly Hills Cadillac your number one in my book.